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Package Consultant-ServiceNow

IBM · Pune

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Collected role description

Role overview

Package Consultant-ServiceNow at IBM

This position focuses on designing, configuring, and optimizing workflows, with an emphasis on solution delivery and collaboration between business and technical teams.

Responsibilities

  • You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Employment details

  • Location: PUNE [India]

About the employer

  • A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.
  • With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

Additional role details

  • You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys.
  • At IBM Consulting, curiosity fuels success.
  • Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
  • As a Package Consultant: ServiceNow, this role delivers advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions.
  • Your primary responsibilities will include:
  • Solution Design: designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
  • Implementation Leadership: leading implementations from configuration through testing and deployment, ensuring successful project delivery.
  • Post-Go-Live Support: supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.
  • Process Improvement: helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.
  • ServiceNow Configuration: Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
  • Implementation Delivery: Experience with leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.
  • Technical Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
  • Solution Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
  • Platform Enhancement: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.
  • ServiceNow Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
  • Technical Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
  • Platform Upgrades: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.
  • India Consulting Hybrid Professional PUNE, IN PUNE (0063) IBM India Private Limited Customer Satisfaction Integration Optimization Project Delivery ServiceNow Testing Process Improvement Efficiency