Senior Process Analyst – Human Resource Operations – Learning Administration

Role overview

Senior Process Analyst – Human Resource Operations – Learning Administration at IBM

Responsibilities

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Perform end-to-end functional testing before production deployment.
• Monitor learning compliance and certification expirations.
• Maintain LMS data integrity and training records.
• Support audits and compliance requirements.
• Prepare SOPs, process documentation and knowledge articles.
• Coordinate with learning partners, vendors and content developers.
• Support virtual classroom scheduling and session administration.
• Review quality of transactions completed by junior administrators.
• Lead testing cycles and stakeholder signoffs.

Preferred qualifications and skills

• Experience working on Learning Management Systems (Corner Stone On Demand preferred).
• Experience supporting global stakeholders preferred.

Employment details

• Location: Bangalore [India]

About the employer

• India Enterprise Operations Professional Bangalore, IN Bangalore (0063) IBM India Private Limited Administration Communication Customer Service Learning Management Systems Mentoring Reporting Root Cause Analysis Stakeholder Management Training Detail-oriented Human Resources Operations Process Improvement Collaboration

Additional role details

• Responsible for end-to-end Learning Management System (LMS) administration including course setup, content deployment, learner management, testing, reporting, compliance tracking, stakeholder support, and continuous improvement of learning operations.
• Ensures accurate learning records and seamless learner experience across global learning programs.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Resolve learner, instructor and manager queries within SLA.
• Generate reports on completion, attendance, compliance and learning metrics.
• Identify automation and process improvement opportunities.
• Act as LMS SME and handle complex escalations.
• Mentor team members and support capability development.
• Understanding of SCORM/AICC/xAPI standards. (good to know)
• Knowledge of LMS administration and learning operations.
• MS Excel and reporting proficiency.
• Strong communication and customer service skills.
• Analytical and problem-solving capabilities.
• Attention to detail and data accuracy.
• Stakeholder management and collaboration skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Process improvement and root cause analysis.
• Training and mentoring skills.
• Graduate with 2-4 years experience in Learning Administration, HR Operations or Learning Operations.