Procurement Operations Specialist

Role overview

Procurement Operations Specialist at IBM

Responsibilities

• You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact.
• Ensure adherence to procurement policies, compliance guidelines, and standard operating procedures.

Required qualifications

• Guide junior team members when required and contribute to high-quality customer and stakeholder experience.

Employment details

• Location: Bangalore [India]

Application details

• Problem Resolution: Apply problem determination skills to resolve issues in the purchasing process and minimize negative impact on the client's experience.
• Apply strong process knowledge, attention to detail, and problem-solving skills to resolve procurement-related queries and exceptions.

About the employer

• At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business.
• Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
• Purchase Order Processing: Receive requests from IBM clients, negotiate with suppliers, and complete purchases while following IBM Procurement policies.
• India Enterprise Operations Hybrid Professional Bangalore, IN (0063) IBM India Private Limited

Additional role details

• Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth.
• Working in Finance & Operations means combining analytical skills with collaboration and curiosity.
• IBM offers continuous learning, career development, and a culture that values diverse perspectives.
• As a Procurement Operations Specialist, you will provide professional support for purchase order processing and carry out tactical sourcing activities.
• Your role involves negotiating with suppliers, setting up and maintaining relationships with IBM clients and suppliers, and ensuring compliance with IBM Procurement policies.
• Your primary responsibilities will include:
• Relationship Management: Set up and maintain relationships with IBM clients and suppliers through effective written and verbal communication.
• Procurement Tool Utilization: Understand and effectively use procurement-related tools to process POs and document supplier/PO related information.
• Invoice Resolution: Clear aged open POs and resolve blocked invoices for suppliers.
• Independently handle PR to PO activities, including purchase requisition review, PO creation, PO amendments, supplier coordination, catalog support, invoice exception research, help desk ticket management, and customer inquiries.
• Manage customer service requests and stakeholder interactions professionally within agreed timelines.
• Bachelor’s degree in business, Supply Chain, Procurement, Sourcing, or a related field.
• Typically possesses 0-3 years of experience in procurement operations, PR to PO, sourcing support, finance operations, shared services, or customer support functions.
• Experience working within SLA-driven environments and supporting global stakeholders.