Package Specialist-Salesforce Functional Operations

Role overview

Package Specialist-Salesforce Functional Operations at IBM

Responsibilities

• You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.
• Analyze and Resolve Issues: Perform deep analysis of issues not resolvable by L1.5 team, providing functional details and shifting left of incidents and requests to support L1.5 team.

Employment details

• India Software Engineering Hybrid Professional Hyderabad, IN Hyderabad (0063) IBM India Private Limited Application Support Automation Communication Gap Analysis Problem Management Quality Improvement Service-level Agreements Software Technical Analysis Productivity Salesforce Compliance Health Use Cases Product Knowledge Code Coverage
• Location: Hyderabad [India]

Application details

• As a Package Specialist for Salesforce Functional Operations, you will provide in-depth application support, ensuring seamless functionality and resolving complex issues.
• Problem Management: Perform Problem Management tasks, identifying root causes of application errors and implementing break fixes to ensure fault-free application functionality.
• Application Improvement: Identify productivity enhancement opportunities and assist in automation of use cases, focusing on Application Health improvements, such as Tech Debt reduction and Code Quality improvement.
• Problem Management Expertise: Experience with performing problem management tasks, identifying root causes of application errors, and implementing break fixes to ensure fault-free application functionality.
• Salesforce Product Knowledge: Exposure to Salesforce and other third-party products, understanding how they interact and impact application functionality.
• Automation and Process Mapping: Exposure to automation of use cases and process mapping to improve application health and productivity.

About the employer

• A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.
• With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

Additional role details

• You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys.
• At IBM Consulting, curiosity fuels success.
• Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
• You will collaborate with stakeholders, analyze problems, and implement solutions to enhance application performance and user experience.
• Your primary responsibilities will include:
• Enhance Application Functionality: Perform minor enhancement activities, such as report changes and modifying data in objects, based on client requests and self-assessment of impacts.
• Stakeholder Management: Represent the support team to stakeholders, providing metrics and ensuring SLA compliance, and managing stakeholders and users to map processes and use cases.
• Salesforce Application Support: Experience with providing in-depth analysis and resolution of complex application issues, collaborating with stakeholders to ensure seamless functionality.
• Salesforce Configuration: Experience with performing minor enhancement activities, such as report changes and modifying data in objects, based on client requests and self-assessment of impacts.
• Stakeholder Communication: Experience with representing a support team to stakeholders, providing metrics and ensuring SLA compliance, and managing stakeholders and users to map processes and use cases.
• Technical Analysis: Experience with performing analyses on software application functionality and making improvements, including impact analysis and gap analysis.
• Code Quality Improvement: Experience working with code quality improvement initiatives, reducing tech debt, and increasing code coverage.