PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Role overview

PROCESS DELIVERY SPECIALIST-LEAD TO CASH at IBM

Responsibilities

• You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world.
• Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.

Required qualifications

• Commerce graduate with a minimum of 2-4 years of experience in Order to Cash.

Employment details

• Location: Bangalore [India]

Application details

• Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts.
• India Enterprise Operations Professional Bangalore, IN Bangalore (0063) IBM India Private Limited Automation Change Management Commerce Enterprise Resource Planning Finance Microsoft Office Sales Settlement Software Teamwork Order-to-Cash Business Performance Measurement Cash Application Cash

About the employer

• A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.
• Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Additional role details

• In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
• Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting.
• In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients.
• Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
• As Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations.
• You should be flexible to work in shifts.
• Your primary responsibilities include:
• Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
• Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating.
• Investigate unapplied payments, rectify them, and ensure proper allocation.
• Adhere to client Service Level Agreements (SLAs) and meet the specified timelines.
• Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements.
• Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts.
• Proficient in MS Office applications and any ERP software as an end-user.
• Self-directed and ambitious achiever.
• Meeting targets effectively.
• Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.