SENIOR SOFTWARE ENGINEER - Salesforce Administration

Role overview

SENIOR SOFTWARE ENGINEER - Salesforce Administration at Happiest Minds

This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units.

We are seeking a skilled and proactive Salesforce Support Engineer with 5?8 years of experience to join our financial services technology team.

You will be the go-to expert for troubleshooting, user support, and platform optimization.

Responsibilities

• ?
• Provide day-to-day support for Salesforce users across sales, service, and operations teams. ?
• Demonstrate expertise in Salesforce Data Cloud. ?
• Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations. ?
• Collaborate with business analysts and developers to translate support tickets into long-term solutions. ?
• Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules. ?
• Support insurance-specific processes such as policy management, claims tracking, and customer onboarding. ?
• Monitor system performance and proactively identify areas for improvement. ?
• Assist in user training, documentation, and onboarding for new features or releases. ?
• Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.
• Mandatory Skills: ? 5?8 years of hands-on experience in Salesforce support or Salesforce Administration. ?
• Salesforce Certified Administrator (mandatory). ?
• Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud. ?
• Proficiency in troubleshooting Apex errors, Flow issues, and integration failures. ?
• Excellent Communication Skills and TA-Stakeholder management skills. ?
• Experience with support tools like Jira, ServiceNow, or similar ticketing systems.

Required qualifications

• 5?8 Years
• Additional Salesforce certifications (e.g., Advanced Administrator) are a plus.

Preferred qualifications and skills

• Experience working in the financial services industry, preferably insurance. ?
• Familiarity with insurance workflows such as underwriting, claims, and policy servicing.

Employment details

• Location: Bangalore, India Years of
• Location: Bengaluru

Additional role details

• Job Title: Salesforce Support Engineer