TECHNICAL LEAD - ServiceNow

Role overview

TECHNICAL LEAD - ServiceNow at Happiest Minds

Responsibilities

• Support SAM projects with a primary focus on software licensing and publisher onboarding, and renewal activities, including reconcile entitlements, deployments, and usage and license metrics to assess compliance, produce and maintain ELPs, and identify optimization opportunities.
• Help in tiering publishers into categories based on risk, audit history, and business impact.
• Work with Content Library and publisher packs to normalize and maintain software recognition and licensing data within ServiceNow SAM Pro.
• Work with technical and asset-management teams to validate installation, deployment, usage, and inventory data from tools such as SCCM and JAMF.
• Maintain high integrity across SAM Pro records, CMDB, and software catalog by evaluating asset completeness and resolving data issues.
• Analyze software usage patterns, flag optimization or reclamation opportunities, and prepare actionable metrics and reports.
• Work actively with cross-functional groups including IT, procurement, cybersecurity, and finance, to enable effective asset management and compliance.

Employment details

• Location: Bengaluru

Additional role details

• Provide publisher audit support and support renewal, true-up, contract-change, and compliance-risk analyses.
• Review existing ELPs and current compliance positions for high-tier publishers Create, maintain, and validate ELPs for publishers such as Microsoft, Adobe, VMware, IBM, and similar vendors.
• Participate in workshops and requirements-gathering sessions to identify licensing, ELP, reporting, process-improvement, and automation opportunities.
• Provide functional support, process documentation, and stakeholder follow-up to project teams and end users.
• Document licensing processes, ELP assumptions, data requirements, and SAM operating procedures.
• Stay updated with emerging SAM Pro features, software licensing practices, publisher requirements, and industry trends.
• Contribute to ELP templates, publisher playbooks, licensing analyses, and SAM reporting accelerators.