ENGINEER - END User Computing
Happiest Minds · Bangalore
Collected role description
Role overview
ENGINEER - END User Computing at Happiest Minds
Responsibilities
- Manage and resolve support tickets while meeting SLA and customer satisfaction targets.
Preferred qualifications and skills
- 2+ years in Technical Support, Service Desk, or End User Computing roles supporting Microsoft enterprise technologies.
- Mandatory International Voice Support Experience Excellent communication
Employment details
- Good understanding of Active Directory, Group Policy, DNS, DHCP, VPN, Remote Desktop Services, and basic networking concepts.
- Location: Bengaluru
Additional role details
- Strong experience in supporting Microsoft 365 (M365), Office 365 (O365), Azure, Windows Server, and Windows Client OS environments.
- Provide end-user support through phone, email, and remote support channels.
- Administer and troubleshoot Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID (Azure AD).
- Experience with user administration, access management, password resets, and permissions troubleshooting.
- Strong troubleshooting and analytical skills with knowledge of ITIL service management practices.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to create and maintain technical documentation and knowledge articles. macOS support knowledge is a value-added skill.
Collected experience requirement
1-3 years