BUSINESS ANALYST - Proofpoint

Role overview

BUSINESS ANALYST - Proofpoint at Happiest Minds

Responsibilities

• Work on administration, configuration, optimization, and lifecycle management of Proofpoint and Abnormal AI platforms.
• Lead investigations and response activities for phishing, Business Email Compromise (BEC), malware, account takeover, spoofing, and other email-based attacks.
• Collaborate with SOC, Incident Response, Identity & Access Management, Messaging, Infrastructure, and Risk teams to strengthen the organization's overall security posture.
• Develop dashboards, KPIs, executive reports, and operational metrics to measure platform effectiveness and demonstrate security value.
• Lead platform upgrades, integrations, migrations, and proof-of-concept evaluations for new email security technologies.
• Support audit, compliance, and risk assessment activities related to email security controls.

Employment details

• Location: Bengaluru

Additional role details

• Proof Point & Abnormal AI tool Administrator Roles & Responsibilities Serve as the technical expert for enterprise email security platforms, including Proofpoint and Abnormal AI.
• Define and implement email security strategy, roadmap, and best practices aligned with organizational security objectives.
• Drive continuous tuning of security policies to improve threat detection while minimizing false positives and operational impact.
• Oversee implementation and optimization of Proofpoint capabilities such as TAP, URL Defense, Attachment Defense, Email Fraud Defense, and Threat Response.
• Optimize Abnormal AI detections for advanced phishing, executive impersonation, vendor fraud, insider threats, and account compromise.
• Perform proactive threat hunting and analyze emerging email attack trends to enhance organizational resilience.
• Expert in complex troubleshooting efforts involving Microsoft 365, Exchange Online, mail routing, SMTP, SPF, DKIM, DMARC, and secure email gateways.
• Establish governance, operational standards, SOPs, and runbooks for email security operations.
• Mentor and coach junior engineers, provide technical guidance, conduct knowledge-sharing sessions, and support skill development.
• Engage with vendors to resolve complex issues, review product roadmaps, and recommend feature adoption.
• Drive automation initiatives using PowerShell, APIs, or scripting to improve operational efficiency.
• Participate in capacity planning, architecture reviews, and strategic security initiatives.
• Project Details Work with the organization's email security operations by providing technical advice, driving continuous improvements, and managing enterprise email security platforms ProofPoint and Abnormal AI.
• Responsible for strengthening the organization's email security posture, leading incident response efforts, mentoring team members, and collaborating with cross-functional stakeholders to protect against advanced email threats.
• Project Duration 1 Year Shift Timings 24x7