TECHNICAL LEAD - Oracle Cloud

Role overview

TECHNICAL LEAD - Oracle Cloud at Happiest Minds

Provide L2/L3 support for OCI-based infrastructure (Compute, Storage, Networking).

Responsibilities

• Monitor, troubleshoot, and resolve incidents related to OCI services, ensuring SLA adherence.
• Manage OCI Compute (VMs, Bare Metal), block volumes, object storage, and backups.
• Handle OCI Networking: VCNs, Subnets, Route Tables, Security Lists, NSGs, DRGs, Load Balancers.
• Support IAM: users, groups, compartments, policies, and access controls.
• Perform incident, problem, and change management following ITIL processes.
• Coordinate with Oracle Support for SR management and RCA closure.
• Support DR/BCP activities, including backups, restores, and DR drills.
• Automate routine tasks using OCI CLI, Terraform, or scripts (Bash/Python).
• Apply OS-level support (Oracle Linux/RHEL): patching, performance tuning, and troubleshooting.
• Ensure security and compliance (hardening, vulnerability remediation, audit requirements).
• Create and maintain operational documentation, SOPs, and runbooks.
• Required Skills & Experience 3?7 years of experience in Cloud / Infrastructure Support roles.
• Strong hands-on experience with Oracle Cloud Infrastructure (OCI).
• Exposure to Terraform / IaC, OCI CLI, and monitoring tools.
• Understanding of Backup, DR, Security, and Identity Management concepts.

Preferred qualifications and skills

• Solid knowledge of: OCI Core Services (Compute, VCN, Load Balancer, Storage) Linux administration (Oracle Linux / RHEL) Networking fundamentals (TCP/IP, DNS, VPN, firewalls) Experience with ITSM tools (ServiceNow preferred).
• Good to Have OCI Architect or OCI Operations certifications Experience with Hybrid Cloud or Multi-Cloud (AWS/Azure) Kubernetes / OKE exposure Database awareness (Oracle DB basics) Soft Skills Strong troubleshooting and analytical skills Clear customer communication and stakeholder management Willingness to work in 24x7 shifts / on-call rotations Documentation and process discipline mindset

Employment details

• Location: Bengaluru

Additional role details

• OCI Cloud Support Engineer Role Summary The OCI Cloud Support Engineer is responsible for providing Level 2 / Level 3 operational support for Oracle Cloud Infrastructure environments, ensuring high availability, performance, security, and SLA compliance across production and non-production systems.