Senior Technical Support Executive
Infinite Computer Solutions · Bangalore
Collected role description
Role overview
Senior Technical Support Executive at Infinite Computer Solutions
Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments.
Provide technical leadership for major customer deployments, migrations, and operational improvement programs.
Responsibilities
- Lead complex validation, upgrade, migration, and release activities.
- Serve as the technical escalation point for critical UC/CC issues.
- Drive automation and operational efficiency initiatives.
- Mentor engineers and provide technical leadership across customer engagements.
Required qualifications
- 5-7Years
Required skills
- Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging
- Contact Center: AAEP, CMS, Verint WFO, Experience Portal
- Enterprise Platforms: SBC, ESXi, KVM
- Infrastructure & Automation: Linux, VMware ESXi, Python, Shell, PowerShell
- Core Competencies: Technical Escalation, Health Check Automation, Migration & Validation Strategy, Cross-Platform Integration, Performance Optimization
- Key Competencies
- Technical Leadership
- Advanced Problem Solving
- Automation & Continuous Improvement
- Customer & Stakeholder Management
- Mentoring & Knowledge Sharing
Employment details
- Location: Bangalore - Campus
Additional role details
- ICS Grade: E3
Collected experience requirement
5 years