Service Delivery Lead

Role overview

Service Delivery Lead at Infocepts.AI

Employment details

• Location: Nagpur/ Pune/ Chennai/ Bangalore Type of Employment : Full-Time Purpose of the Position: The purpose of this role is to lead the delivery of client Data Ops, DE&A projects while being the key SPOC for client projects.
• We are seeking an experienced Service Delivery Manager to oversee the successful delivery of Operations, Data Engineering, Analytics, and AI projects.
• This role requires strong leadership, client engagement, and technical understanding of modern data platforms and AI solutions. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Key Result Areas and Activities: Delivery Management : Own end-to-end delivery of Data Operations (Managed Services), DE&A (Data Engineering and Analytics), and AI projects.
• Ensure adherence to SLAs, KPIs, and compliance standards.
• Drive operational excellence and continuous improvement.
• Stakeholder and Client Management : Act as a primary liaison between clients and internal teams, managing expectations, handling escalations, and maintaining strong relationships to ensure customer satisfaction.
• Continuous Improvement : Identify inefficiencies or gaps in service delivery across L1 operations, data engineering, and QA.
• Drive initiatives for process optimization, automation, and adoption of best practices.
• Account Farming : Work with the client to understand their priorities, collaborate with in-house CoEs and SPOCs to identify potential areas for pitching our offerings/solutions, leading to potential revenue streams and expanded presence at the client end.
• Team Leadership : Lead onsite and offshore teams, ensuring collaboration and productivity.
• Mentor team members and foster a culture of accountability and innovation.
• Governance and Reporting : Conduct regular governance meetings with client stakeholders.
• Prepare and present delivery dashboards, risks and mitigations, and compliance reports.
• Location: Pune [Maharashtra] [India]

Additional role details

• a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Position: Service Delivery Lead