Portfolio Delivery Director

Role overview

Portfolio Delivery Director at HCLTech

Role Purpose The Delivery Head – India Business will be responsible for managing end-to-end delivery across a portfolio of India-based customer accounts for an IT Services / IT Outsourcing organization.

The role will own delivery excellence, revenue achievement, customer satisfaction, account growth support, team scalability, and operational governance.

The ideal candidate would be a strong portfolio delivery leader currently working with a Tier-2 IT Services company in India, managing multiple customer accounts, delivery teams, and business commitments.

Responsibilities

• Delivery & Program Management - Lead delivery across multiple programs, projects, and managed services engagements for India-based customers. - Ensure agreed deliverables are met in terms of time, cost, quality, scope, and contractual commitments. - Establish strong governance across accounts, including delivery reviews, risk tracking, issue resolution, and escalation management. - Drive predictability in delivery through proactive planning, resource management, quality control, and stakeholder communication. - Ensure adherence to SLAs, KPIs, delivery milestones, and customer expectations.
• Business & Revenue Management - Own revenue delivery targets for the assigned India customer portfolio. - Support achievement of business results through delivery excellence, customer retention, and account expansion. - Assist Sales and Account teams in business development, account mining, bid defense, proposal reviews, and contract reviews. - Identify growth opportunities within existing accounts and help initiate potential new customer projects. - Ensure delivery operations support revenue realization, margin goals, and profitable growth.
• Customer Relationship & Engagement - Build and maintain strong relationships with senior customer stakeholders across assigned accounts. - Act as the delivery owner and escalation point for customer delivery matters. - Ensure high customer satisfaction, customer retention, and referencability. - Conduct regular governance meetings, account reviews, and delivery performance discussions. - Partner with Account and Sales teams to strengthen customer relationships and support business growth.
• People Leadership & Capability Building - Work closely with HR, recruitment, and resource management teams to fulfill project and account staffing needs. - Build and scale delivery teams in line with business growth. - Guide, mentor, and develop project managers, delivery managers, architects, technical leads, and engineering teams. - Drive performance management, capability development, employee engagement, and retention. - Create a culture of accountability, collaboration, customer focus, and continuous improvement.
• Process Excellence & Compliance - Anchor process improvement, delivery compliance, and organizational initiatives across the portfolio. - Ensure adherence to internal delivery frameworks, quality standards, security requirements, and customer-specific processes. - Drive continuous improvement initiatives to improve productivity, quality, delivery efficiency, and customer experience. - Monitor delivery health through metrics, dashboards, audits, and governance mechanisms.
• Scope of Responsibility - Meeting revenue targets for the assigned India business portfolio. - Delivering projects and services as per contractual commitments. - Maintaining strong customer relationships across India-based accounts. - Ensuring customer satisfaction and customer referencability. - Supporting business expansion through mining of existing accounts. - Partnering with Sales and Account teams for customer growth. - Building and expanding delivery teams as business scales. - Managing delivery performance, risks, escalations, and governance.
• Required Qualifications & Experience - Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline. - 18+ years of experience in IT Services, IT Consulting, or IT Outsourcing. - Strong experience in delivery management, program management, and portfolio management. - Experience managing multiple India-based customer accounts with revenue, delivery, and customer satisfaction accountability. - Proven ability to manage large delivery teams across application development, maintenance, digital, cloud, data, or managed services engagements. - Experience in supporting proposals, bid defense, solution reviews, contract reviews, and account growth initiatives. - Strong understanding of delivery governance, project financials, resource management, quality processes, and risk management.
• Key Competencies - Portfolio Delivery Management - Customer Relationship Management - Revenue and Margin Orientation - Program and Project Governance - Account Mining and Growth Support - Team Building and People Leadership - Technology Acumen - Risk and Escalation Management - Process Compliance and Continuous Improvement - Strong Executive Communication Key Success Metrics - Revenue Achievement - Gross Margin / Profitability - Customer Satisfaction - Customer Referencability - SLA and KPI Compliance - On-time and On-budget Delivery - Account Growth Support - Resource Utilization - Delivery Quality - Employee Engagement and Retention Compliance and Governance Adherence Skill Requirements null Other Requirements null

Preferred qualifications and skills

• Preferred Candidate Profile - Currently working in India with a Tier-2 Indian IT Services / IT Outsourcing company. - Currently managing a portfolio of customer accounts with end-to-end delivery responsibility. - Could be operating as a Portfolio Manager, Delivery Director, Program Director, Senior Delivery Manager, or Account Delivery Leader. - Should have started the career from a technical background and grown into delivery leadership. - Strong technology acumen with the ability to engage with technical teams, architects, business stakeholders, and customer leadership. - Strong communication, presentation, negotiation, and stakeholder management skills. - Demonstrated ability to manage delivery outcomes, customer satisfaction, team performance, and business growth together.

Employment details

• Location: Chennai [India]