Senior Engineer - Monitoring Tools, Event Monitoring

Role overview

Senior Engineer - Monitoring Tools, Event Monitoring at HCLTech

Technology: Redwood | HCL Workload Automation (HWA) | BMC Control‑M Project: DePuy Synthes (Johnson & Johnson) Level: L3 (Senior / SME) Work

Responsibilities

• Platform Ownership & Operations Own end‑to‑end operations of Redwood, HWA, and Control‑M environments (Production and Non‑Production).
• Ensure high availability, resilience, and performance of scheduling platforms.
• Perform advanced troubleshooting for complex job failures and scheduling issues.
• Drive root cause analysis (RCA) and permanent fixes for recurring incidents.
• Job Scheduling & Orchestration Design and maintain complex job flows, calendars, triggers, and dependencies.
• Support cross‑platform orchestration across ERP, databases, middleware, cloud, and file transfers.
• Lead job migrations and conversions between Control‑M, HWA, and Redwood.
• Incident, Problem & Change Management Act as L3 escalation point for P1/P2 batch and scheduler incidents.
• Collaborate with ServiceNow, application, and infrastructure teams.
• Review, approve, and implement scheduling changes in compliance with governance standards.
• Automation & Optimization Identify and implement batch optimization and scheduling efficiencies.
• Enable automation for self‑healing, alerting, and recovery mechanisms.
• Develop standard runbooks, templates, and reusable scheduling components.
• Collaboration & Governance Work with application, infrastructure, and cloud teams for batch alignment.
• Provide SME input for tooling strategy and workload automation roadmap.
• Support audits, compliance requirements, and documentation for healthcare environments.
• Required Technical Skills 5+ years of enterprise workload automation experience.
• Strong expertise in at least two platforms: Control‑M, HWA, Redwood.
• Advanced scheduling concepts – calendars, dependencies, triggers, events.
• Linux/Unix & Windows operating systems.
• Databases – Oracle, SQL Server.
• Cloud exposure (AWS/Azure) for batch integrations.
• ITIL processes and ServiceNow.
• Desired Skills Healthcare / Pharma enterprise experience.
• Batch modernization and migration exposure.
• Cloud‑native and hybrid workload orchestration.
• Strong documentation and stakeholder communication skills.
• Experience & Qualifications 5–8+ years in batch scheduling or workload automation roles.
• Bachelor’s degree in Engineering or equivalent.
• Role Expectations (L3) Independently handle complex operational scenarios.
• Mentor L1/L2 engineers and support knowledge transition.
• Proactively identify risks and improvement opportunities.
• Act as trusted SME for DePuy Synthes workload automation services.

Preferred qualifications and skills

• Control‑M, HWA, or Redwood certifications preferred.

Employment details

• Location: India (Offshore) / Hybrid – as per DePuy operating model Role Summary The L3 Workload Automation Engineer will serve as a Subject Matter Expert (SME) for enterprise batch scheduling and orchestration across Redwood, HCL Workload Automation (HWA), and BMC Control‑M platforms.
• The role is critical in ensuring 24x7 availability, stability, optimization, and modernization of workload automation services supporting business‑critical DePuy Synthes applications.
• Location: Bengaluru [India]