Customer Success Lead International

Role overview

Customer Success Lead International at Juspay

As a key member of the Customer Success team, you will be instrumental in shaping the future of our customer relationships - with a particular focus on European and North American clients.

This is a unique opportunity to not only manage a portfolio of our most important clients, but also help in establishing the processes and culture of our Customer Success team.

We are looking for a strategic partner to our clients; someone who can provide expert guidance, ensure their long-term success, and become their advocate within Juspay.

You'll be comfortable in high-stakes situations and adept at turning challenges into opportunities for growth.

This is a critical, high-impact role for a professional who thrives in a dynamic, growth-stage organisation and is ready to serve as a trusted advisor to large enterprise clients, ensuring their long-term success with Juspay’s solutions.

Responsibilities

• Trusted Advisor & Primary Contact: Act as the first point of contact and strategic partner for large enterprise clients, providing expert guidance on payments solutions and ensuring seamless adoption and value realisation,
• Drive Customer Growth: Proactively identify and pursue opportunities to expand customer contracts and deepen their engagement with our products and services whilst aligning with clients’ evolving needs,
• Champion the Customer: Act as the voice of the customer internally, collaborating with our sales, product, and engineering teams to ensure our offerings meet and exceed client expectations,
• Onboarding & Account Setup: Assist with initial client onboarding, account establishment, and integration to ensure a smooth start and rapid time-to-value,
• Cross-Functional Collaboration: Work closely with sales, product, and engineering teams to relay client feedback, influence roadmap priorities, and support global initiatives across regions, and
• Be the Face of Juspay: Act as a brand ambassador at industry events, conferences, and client meetings, showcasing our expertise and innovative solutions.

Required qualifications

• Entrepreneurial Mindset: Smart, driven, and creative, with a natural curiosity for solving complex problems and a proactive approach to client success,
• Experience & Expertise: Proven experience in customer success, account management, or consulting, with a strong preference for experience within the payments or fintech industry,
• Client-Centric Approach: Track record of successfully managing and growing relationships with large, enterprise-level clients,
• Collaborative Spirit: Ability to excel in a flat organisational structure, working effectively with cross-functional teams and global colleagues to achieve shared goals, and
• Communication Skills: Exceptional ability to articulate complex solutions to diverse stakeholders, from technical teams to C-suite executives.
• Why Join Juspay?
• Impact at Scale: Be part of a mature, profitable fintech leader with a proven track record of powering some of the world’s largest enterprises,
• Global Growth: Play a foundational role in our international expansion, shaping the future of payments in Europe and beyond, and
• Career Development: Thrive in a flat, merit-based structure that rewards initiative, creativity, and results.

Employment details

• Our offices are located on Fitzwilliam Square, Dublin 2 and this is a hybrid role, with occasional travel - especially across Europe.
• We are open to fully remote candidates in exceptional circumstances.
• Perks
• Competitive salary and benefits package (incl health insurance and pension contributions),
• Opportunity to work on impactful projects and shape the future of our international presence, and
• Dynamic and collaborative work environment.
• Location: Dublin (Ireland) [India]

Application details

• If you’re ready to drive Juspay’s international expansion and make a lasting impact in the payments industry, we’d love to hear from you.
• Please send your CV and a brief note on why you’re a great fit to europe_careers@juspay.io

About the employer

• Juspay is a category-leading fintech offering Payments Experience, Orchestration, and Infrastructure Solutions for global enterprise merchants and leading banks (incl. multiple G-SIBS).
• Juspay is profitable, well-funded, and backed by leading investors such as SoftBank, Accel, and VEF.
• Clients include Amazon, Google, HSBC, Microsoft, Zurich, and many others.
• Founded in 2012, and headquartered in “India’s Silicon Valley” of Bangalore, Juspay comprises 1,600+ teammates of which more than 80% work across product and engineering.
• We currently facilitate over 350Mn transactions daily and more than $1T in annual payments value.
• Having demonstrated success at scale in India (one of the most complex payments market on the planet), Juspay is internationalising.
• With offices in Dublin, Dubai, San Francisco, São Paulo, and Singapore, we are able to serve the world's largest - and most complex - businesses.