Customer Support Specialist
Jade Global · Pune
Collected role description
Role overview
Customer Support Specialist at Jade Global
Responsibilities
- Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
Required qualifications
- Customer Support Engineer (JavaScript Knowledge is mandatory) ERP / Functional Knowledge Understanding of ERP concepts such as AP and SO Ability to understand customer business processes and translate them into system requirements.
Employment details
- Location: Pune [Maharashtra]
About the employer
- Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world.
Benefits
- We seek to provide the benefits you need while standing behind you every step of the way.
Additional role details
- Basic understanding of SQL/database concepts would be a plus Customer Support Handle customer-reported issues from initial investigation through resolution.
- Communicate clearly with customers regarding issue status, findings, and expected resolution.
- Integrate front-end applications with RESTful APIs and backend services.
- Write clean, maintainable, and well-documented code following best practices. 2–4 years of professional experience in JavaScript development & Support.
- Experience working with REST APIs and JSON.
- Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs) Strong analytical, debugging, and problem-solving skills.
- Good communication and collaboration skills.
- We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees.
- Our programs include health-related policies and leave donation policy.
Collected experience requirement
2-4 years