Voice Network Engineer

Role overview

Voice Network Engineer at Jade Global

Primary Function of Position: This position has responsibility for the deployment, support and upgrade of production Zoom Phone, Zoom Meeting, NICE infrastructure supporting worldwide locations.

In addition, this position will review, plan, and evaluate voice systems and work closely with network engineering team on design, configuration, and troubleshooting.

To adequately perform the responsibilities of this position the individual must:

Responsibilities

• Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs.
• Help with the development and implementation of voice, video, and collaboration technology roadmaps globally.
• Design, configure and script NICE CxOne contact center software.
• Assist in the development of voice and video network operations processes, procedures, and documentation.

Required qualifications

• Minimum of 3+ year hands on experience in Cisco and Zoom voice and basic network engineering is required.
• BS in Computer Science or another similar technical field
• Minimum of 3+ year of hands-on experience in Voice and Collaboration engineering
• Zoom Phone, Cisco Voice, NICE Contact Center
• Video conferencing with multi-vendor platform (Zoom, Poly, Cisco)
• Collaboration with Zoom Meeting and Phone
• Good communication and documentation skills Notes:
• Should have strong communication skills
• Experience working with large teams
• NICE CxOne contact center experience is main preference
• Experience with SFDC
• Implementation experience is needed
• Support and implementation experience Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world.
• We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees.
• We seek to provide the benefits you need while standing behind you every step of the way.
• Our programs include health-related policies and leave donation policy.

Required skills

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Employment details

• Location: Hyderabad [Telangana]

Additional role details

• Manage global telecom ISP for SIP trunk and voice circuits.
• Zoom Phone and NICE contact center focus is a must.
• Roles and Responsibilities This position has responsibility and authority for:
• Implementing and supporting enterprise class voice networks to support Zoom Phone, NICE CxOne contact center, SFDC voice, and AudioCodes.
• Deploy voice infrastructures in new and existing offices worldwide.
• Proactive management, monitoring, troubleshooting, and technical analysis of the global voice infrastructure.
• Perform troubleshooting to isolate and diagnose voice and video problems.
• Help in Call routing, configuration, scripting
• Manage worldwide telecom vendors to obtain the best voice service
• Competency Requirements
• Competency is based on education, training, skills, and experience.
• Hands on experience with Zoom Phone, NICE CxOne contact center, and SBC
• NICE ICM Enterprise development and deployment experience, including scripting, configuration, and call routing.
• Experience with Zoom / Poly / Neat Room video conference and integration to Zoom
• Hands on experience with Cisco Cube and Voice Gateways and Zoom Phone
• Strong ability to identify, determine and document customer requirements.
• Solid written and verbal communication proficiencies, quick learning abilities and self-motivated team player.