Artwork Coordinator
Karomi Technology · Chennai
Collected role description
Role overview
Artwork Coordinator at Karomi Technology
Responsibilities
- Conduct structured onboarding sessions to ensure all users follow standardised processes.
- Maintain training records, customer usage reports, and issue logs.
Employment details
- Onsite Customer Engagement Act as our representative at various customer locations in Mumbai.
- Location: Chennai [Tamil Nadu] [India]
Additional role details
- Support day-to-day workflow queries and ensure smooth usage of the application.
- Training & Onboarding Train new users at customer sites on product features and workflows.
- Re-train existing users when they change roles or new team members are added.
- Improve Product Adoption & Stickiness Monitor user activity and help customers use the platform effectively.
- Identify gaps in understanding and provide timely guidance.
- Share product feedback and customer insights with the internal team.
- Multi Customer Support Handle multiple customer accounts (not just one organization).
- Maintain a training calendar and visit schedule for different customers across Mumbai.
- Escalate complex issues to the internal support or product team.