Product Delivery Manager – Document Management Services - Associate

Role overview

Product Delivery Manager – Document Management Services - Associate at JP Morgan

Lead end-to-end product delivery, including intake, dependency and release management, operationalization, and performance reporting.

Responsibilities

• Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
• You will execute on the product vision & roadmap of DMS capabilities with a focus on Document Generation, Document Search/Retrieval and transformational initiatives in support of the end-to-end lending document lifecycle and engagement across multiple stakeholders.
• Oversee change management and ensure compliance with risk, controls, and regulatory requirements.
• Manage timelines, resources, and stakeholder communications, proactively resolving blockers.
• Build deep product and business knowledge to serve as a strategic partner to product and technology teams.
• Lead cross-functional teams to implement document management solutions and integrate with banking applications.
• Use data to monitor progress, ensure quality deliverables, and meet success metrics.
• Foster continuous learning and growth within project teams, delegating tasks for efficient delivery.
• Engage with senior management and stakeholders, providing updates and resolving issues and build strong relationships with stakeholders to understand needs and expectations.
• Anticipate challenges, remove obstacles, and drive continuous improvement.
• Promote lean program management, documentation standards, and operational excellence.
• Conduct team retrospectives and adjust approaches to incorporate learnings.
• Required qualifications, capabilities and skills: Bachelor’s degree in Business, Finance, Computer Science, Engineering, or related field Minimum 7 years’ experience in product delivery or document management or related domain.
• Proven ability in operational management, change readiness, and iterative product delivery.
• Skilled in drafting clear, concise status updates and communicating complex information with simplicity.
• Experienced in release management, deployment strategies, and conflict resolution.
• Advanced computer literacy and proficiency with project management tools (e.g., Jira, Confluence, Excel, PowerPoint).
• Knowledgeable in Agile and hybrid methodologies and product development lifecycle Product Delivery Manager – Document Management Services (Associate)

Preferred qualifications and skills

• Working knowledge of Large Language models (LLM) and/or Agentic AI Preferred qualifications, capabilities and skills: Proficiency in product delivery tools (e.g., Figma, LUCID, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools) and collaboration platforms (e.g., Confluence, SharePoint) Project management and Agile certifications. (Preferred) Preference: Experienced with document lifecycle management, template setup, and related technologies (API, cloud storage, OCR, e-signature).

Employment details

• Location: Bengaluru [Karnataka] [India]

Additional role details

• Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.
• As an Product Delivery Manager for Document Management Services (DMS), you will be engaged in setup and management of document templates and oversee document generation for multiple business lines.
• Your primary responsibility is to ensure efficient, accurate, and compliant document creation processes that support lending and business operations.
• Job