Team Leader – Operations

Job Role As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods. Job Description Complete responsibility of a customer interaction & Provide Superior Customer Experience on Chat/Email/Call Provide accurate, valid and complete information by using the right methods/tools Maintaining a positive, empathetic and professional attitude toward customers at all times Collaborate with team-members, customer service teams to ensure superior customer experience Follow company’s communication procedures, policies, and guidelines at all times Deliver excellent results measured by customer satisfaction, effectiveness, efficiency and quality