Customer Services - Team Manager - West
Kotak Securities · Remote
Collected role description
Role overview
Customer Services - Team Manager - West at Kotak Securities
Employment details
- Location: India
About the employer
- Responsible for designing and implementing training programs that enhance employee’s skill and knowledge in Kotak Securities.
Additional role details
- Assess training needs, develop curriculum and ensure that learning objectives align with the business goal.
- Oversee training delivery, evaluate effectiveness and make adjustment to optimize learning outcomes for the in-house team and various outsourced business partners.
- Developing and delivering programs through classroom instruction, online courses, and other learning methods for Inhouse and partners.
- Evaluating Training Effectiveness for entire customer service functions – Inhouse and partner location.
- Requirements & Skills
- Securities background
- NISM 7 / 8 certified