HO Ops - DP - Team Member - West - Corporate

Role overview

HO Ops - DP - Team Member - West - Corporate at Kotak Securities

Responsibilities

• Maintain vendor master data , contracts, rates, and SLAs; monitor spend vs. budget and highlight variances.
• Perform KYC/KRA/CKYC checks during account opening; ensure records are complete, accurate, and regulatory compliant .
• Support periodic KYC refresh/re-KYC , and ensure timely remediation of pending cases.
• Maintain accurate system records , logs, maker-checker controls, and audit readiness .
• Provide status updates to stakeholders; publish weekly/monthly escalation and RCAs .

Required qualifications

• Required Skills & Competencies

Preferred qualifications and skills

• Systems: Experience with KRA/CKYC portals , back-office trading platforms , CRM, and basic ERP/AP modules (e.g., Tally/Oracle/SAP—nice to have).

Employment details

• Location: Kotak Infiniti [Mumbai] [Maharashtra] [India]

Application details

• Manage end-to-end onboarding : application intake, verification, document checks, data entry, in-principle approvals , and activation.

Additional role details

• 1) Vendor Billing Management
• Own the end-to-end vendor billing cycle : invoice receipt, validation, coding, approvals, posting, and payment follow-ups.
• Reconcile vendor statements, track accruals, and resolve billing discrepancies within defined TATs .
• Coordinate with Finance/Accounts Payable for timely disbursements; prepare aging reports and dashboards.
• Partner with vendors to optimize billing processes , introduce automation, and reduce manual errors.
• 2) KRA / CKYC Knowledge & Execution
• Validate client documents (POI/POA, PAN, Aadhaar, FATCA, etc.) and resolve KYC exceptions .
• Interface with KRA/CKYC systems to fetch, register, and update client KYC details; maintain audit trails.
• 3) Trading Modification
• Process account modifications (contact details, segment enablement, nominee change, bank/DP updates, risk profile edits) with proper authorization.
• Ensure seamless coordination with Compliance, Risk, Tech, and Sales for smooth go-live.
• 4) Escalation Management
• Act as point of contact for client and internal escalations related to onboarding, KYC, and billing.
• Triage and prioritize issues, conduct root-cause analysis, and drive swift resolution within SLA/TAT .
• Build preventive actions and SOP enhancements to reduce recurring escalations.
• Domain: Strong understanding of KRA/CKYC , trading account opening processes, and brokerage/back-office operations.
• Process & Compliance: Maker–checker discipline, documentation rigor, and audit readiness.
• Billing & Reconciliation: Invoice validation, accruals, ledgers, vendor statement reconciliation, and variance analysis.
• Analytical: Data accuracy, pattern recognition, root-cause analysis.
• Communication: Clear written/verbal communication; stakeholder and vendor coordination.
• Ownership & Result Orientation: Meeting TAT , SLA , and quality metrics consistently.
• Escalation Handling: Calm under pressure, structured problem-solving, and effective follow-through.