Commodity Currency - Commodity Institution - Relationship Manager - West

Role overview

Commodity Currency - Commodity Institution - Relationship Manager - West at Kotak Securities

Client Servicing & Relationship Management

Responsibilities

• 1.
• Act as the first point of contact for all operational and service-related queries from clients.
• Manage day-to-day client requests, including account updates, margin management, pay-in/pay-out, and reporting requirements.
• Provide accurate and timely information on transactions, holdings, and reconciliations.
• Ensure client issues are resolved promptly within defined turnaround times (TATs).
• Maintain regular follow-ups with clients to ensure satisfaction and continuous engagement.
• 2.
• Account Onboarding & KYC
• Coordinate with clients and internal teams for account opening, documentation, and KYC verification.
• Ensure all regulatory and compliance requirements are met during onboarding.
• Track and report the status of new account activations.
• 3.
• Operations & Process Management
• Liaise with internal departments (Risk, Compliance, Accounts, Dealing Desk, etc.) to ensure smooth operational flow.
• Ensure accuracy in trade processing, margin reporting, fund transfers, and reconciliation activities.
• Monitor and manage pending instructions, unprocessed transactions, and client exceptions.
• Support in audit, compliance checks, and process documentation.
• 4.
• Risk & Compliance
• Adhere to internal policies, SEBI, and exchange regulations.
• Ensure timely submission of required documents and reports.
• Identify potential risk areas in client servicing and escalate appropriately.
• 5.
• Reporting & MIS
• Prepare and maintain daily/weekly/monthly MIS on client activity, queries, and service metrics.
• Provide insights and feedback to improve process efficiency and client experience.
• Key Skills & Competencies:
• Strong understanding of financial markets (Equity, Commodity, or Currency).
• Excellent client-handling and communication skills (written & verbal).
• Proficiency in MS Excel and back-office systems (e.g., ODIN, NEST, LD, CRM tools).
• Attention to detail and high accuracy in operational execution.
• Ability to multitask and coordinate with multiple stakeholders.
• Knowledge of KYC, AML, and regulatory frameworks.
• Qualifications & Experience:
• Postgraduate in Finance, Commerce, or Business Administration.
• 0–2 years of experience in client servicing, operations, or back-office functions within financial services or broking industry.
• Performance Indicators:
• Client satisfaction scores and retention rate.
• Service TAT compliance.
• Error-free operational processing.
• Process improvement initiatives.
• Regulatory and audit compliance record.

Preferred qualifications and skills

• NISM certification (preferred for capital market/derivatives roles).

Employment details

• Job Role: Operations – Service Relationship Manager (Service RM)
• Location: Worli (Nirlon House)
• Reports To: Associate Vice President (M5)
• Job Purpose:
• The Service Relationship Manager (Service RM) acts as the primary operational and service contact for clients, ensuring seamless onboarding, transaction processing, query resolution, and service delivery.
• The role focuses on maintaining high levels of client satisfaction through efficient back-office coordination, proactive communication, and process adherence.
• Location: India

Additional role details

• Department: Commodity Currency – Institution