Customer Services - Team Manager - Escalations

Role overview

Customer Services - Team Manager - Escalations at Kotak Securities

Responsibilities

• Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us

Required qualifications

• Has customer centricity (Keeps the Customer First) in all perspective
• Has good communication skills (written and verbal)
• Has sound process / product knowledge
• Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation

Employment details

• Location: India

Additional role details

• Working towards resolution of customer concerns and closing loop with customers
• Attending to cases from USK Desk / MD’s Desk / Other Senior Management of the Organisation
• Liaise with Department / Division Heads and be a customer advocate in resolving the cases