Team Manager - Investor Grievance
Kotak Securities · Mumbai
Collected role description
Role overview
Team Manager - Investor Grievance at Kotak Securities
Employment details
- Location: Kotak Infiniti [Mumbai] [Maharashtra] [India]
Additional role details
- Investigate the complaints received and reply to the client or the regulators/clients as the case may be
- Liaise with exchange on matters pertaining to the customer complaints forwarded by the exchange
- Attend the Investor grievance redressal meetings called by Exchange
- Managing various Monthly Regulatory reportings within the Regulatory Deadlines.
- Co-ordinate within the company with different departments, to address / resolve the grievances of the clients
- Give continuous feedback to all departments on steps to be taken to reduce complaints