Team Member - Escalation
Kotak Securities · Remote
Collected role description
Role overview
Team Member - Escalation at Kotak Securities
Responsibilities
- Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us
Additional role details
- Working towards resolution of customer concerns and closing loop with customers
- Attending to cases from USK Desk / MD’s Desk / Other Senior Management of the Organization
- Liaise with Department / Division Heads and be a customer advocate in resolving the cases