Senior Engineer-Cloud & Infra Management

Role overview

Senior Engineer-Cloud & Infra Management at LTIMindtree

� !--[endif]-->Continuously build expertise in Azure technologies architecture and service offerings

Role Summary: The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience

Responsibilities

• !-- [if !supportLists]-->
• !--[endif]-->Provide support for Azure Platform services commerce systems billing and accountrelated issues !-- [if !supportLists]-->
• !--[endif]-->Diagnose and resolve customer problems using strong analytical and troubleshooting skills !-- [if !supportLists]-->
• !--[endif]-->Communicate effectively with customers to gather information explain next steps and provide timely updates !-- [if !supportLists]-->
• !--[endif]-->Support OrdertoCash operations invoicing payment transactions and online service processes !-- [if !supportLists]-->
• � !--[endif]-->Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction !-- [if !supportLists]-->
• � !--[endif]-->Escalate complex issues when specialized expertise is required !-- [if !supportLists]-->

Required skills

• !--[endif]-->Excellent spoken and written English communication skills !-- [if !supportLists]-->
• !--[endif]-->Strong customer engagement and stakeholder management abilities !-- [if !supportLists]-->
• !--[endif]-->Proven troubleshooting and problemsolving skills !-- [if !supportLists]-->
• !--[endif]-->Understanding of cloud services Azure fundamentals and online platforms !-- [if !supportLists]-->
• !--[endif]-->Knowledge of commerce and billing processes including invoicing and payment transactions !-- [if !supportLists]-->
• � !--[endif]-->Experience with accountlogin troubleshooting and customer support operations !-- [if !supportLists]-->
• � !--[endif]-->Strong learning agility and ability to quickly acquire new technical skills Core Competencies: !-- [if !supportLists]-->
• � !--[endif]-->Customer Focus !-- [if !supportLists]-->
• !--[endif]-->Technical Problem Solving !-- [if !supportLists]-->
• !--[endif]-->Communication Excellence !-- [if !supportLists]-->
• !--[endif]-->CrossTeam Collaboration !-- [if !supportLists]-->
• !--[endif]-->Ownership Accountability !-- [if !supportLists]-->
• !--[endif]-->Continuous Learning and Adaptability

Employment details

• Location: Bengaluru [India]