Senior Specialist - Package Implementation
LTIMindtree · Coimbatore
Collected role description
Role overview
Senior Specialist - Package Implementation at LTIMindtree
Preferred qualifications and skills
- ServiceNow CSMSOMFSM Summary Drive functional solutioning and configuration expertise for ServiceNow CRM stack CSM SOM FSM supporting CoE demos pursuits and delivery advisoryKey ResponsibilitiesLead requirement workshops and map processes to ServiceNow CRM capabilities case service operations order mgmt field serviceConfigure CSMSOMFSM workflows assignments SLAs portalsworkspaces reportingCreate demo narratives and reusable assets for CRM offerings support presales with solution walkthroughs Partner with Solution Architects and developers to translate functional design into build backlog MustHave Skills 5-12 years overall 5+ years in ServiceNow with CRM domain exposure CSMSOMFSMStrong stakeholder management and documentation stories BRDs process flows Certifications Preferred CSA CISCSM andor CISFSM where applicable
Employment details
- Location: Coimbatore [India]
Collected experience requirement
5 - 12 Years