Production Support Associate

Role overview

Production Support Associate at New Street Technologies

This is a genuine entry-level role and we mean it.

We are looking for BCA and BSc graduates — we are not filtering on college tier — who want to learn how a live financial platform is actually run.

You join the production support team supporting a platform used by financial institutions.

Everything technical here is learnable on the job and you will be taught it.

What we cannot teach is reliability and clear communication, so that is what we select for. 02 Key Responsibilities 1 Triage tickets First-line review of incoming issues — understand it, categorise it, escalate it correctly. 2 Run the daily checks Monitoring dashboards, batch job verification, routine health checks on a shift rota. 3 Write it down Clear ticket notes and status updates — clients read these. 4 Escalate well Know what you can handle and hand over the rest cleanly, with context. 5 Learn the platform Structured on-the-job training on the product, the databases and the infrastructure. 03 What You Bring BCA, BSc or equivalent graduate.

All colleges welcome — we do not filter on institution.

Basic SQL — you can write a SELECT with a WHERE clause and a join.

Comfort with a command line, or clear evidence you will become comfortable quickly.

Clear written English.

You will write updates that clients read.

Reliability — a shift rota only works if people turn up for it.

Genuine interest in how systems run, not just how they are built. 04 What Would Be Great to Have Any Linux exposure, including a home setup.

Any scripting — Python, shell, even Excel macros.

A customer-facing or support role in any industry.

Any certification or self-taught coursework you completed on your own initiative.

Sound like you?

Send your CV to careers@newstreettech.com .

The subject line is filled in with the role code ( NS-PST-001 ) for you.

Apply for this role Department Engineering

IT & Production Support Reports to IT & Production Support Lead Role code NS-PST-001 Apply for this role or email careers@newstreettech.com Copy job link Share job On this page

Responsibilities What You Bring Great to Have About New Street New Street is an award-winning fintech building AI-powered platforms that transform how financial institutions operate.

Established in 2017 and ISO 9001 & ISO 27001 certified, we serve 170,000+ customers across lending, trade finance and payments, partnering with leading banks across India, the GCC and Southeast Asia. ★ Financial Times — 7th Fastest-Growing Fintech, Asia Pacific ★ Deloitte Technology Fast 50 ★ Aegis Graham Bell Award ★ World Fintech Awards 2025 ★ FICCI IBA Best Emerging Technology Platform Keep exploring Other open roles All roles Early career Engineering

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Required qualifications

• Employer experience: 1-2 years

Employment details

• Location: Bengaluru [Karnataka] [India]