ServiceNow Solution Architect

Requirements: Good to Have: Experience in IT Asset Management (ITAM) Experience in IT Operations Management (ITOM), including Discovery and Event Management Required Skills: 5+ years Strong hands-on experience in ServiceNow platform implementation Expertise in ITSM, CMDB, Flow Designer, Service Catalog and Service Portal Experience with integrations and automation Knowledge of scripting (JavaScript, Glide API) Strong problem-solving and stakeholder management skills Certifications (Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) ITIL Foundation Certification ServiceNow Certified Application Developer (CAD) Soft Skills: Excellent communication and presentation skills Ability to lead technical discussions and mentor teams Strong analytical and decision-making abilities Job Description: Lead end-to-end ServiceNow implementations, including org setup and platform configuration. Design and implement core ITSM modules (Incident, Problem, Change, Request, Knowledge). Develop and manage CMDB architecture, data modeling and governance. Build workflows/flows using Flow Designer and automate business processes. Design and develop Service Catalog items, including complex request workflows. Customize and enhance Service Portal for improved user experience. Implement and manage integrations with third-party systems using REST/SOAP APIs. Configure and deploy Virtual Agent and Now Assist capabilities. Provide technical leadership, best practices, and architectural guidance. Collaborate with stakeholders to translate business requirements into scalable solutions. Ensure platform performance, security, and scalability.