Staff Technical Writer

Role overview

Staff Technical Writer at Okta

Employment details

• Location: Bengaluru, Karnataka, India Work Mode: Hybrid (minimum of 2 days onsite/week) Note: Requires an in-person meeting with the Hiring Manager at our Bengaluru office following the final rounds.
• Onboarding requires in-person travelling to our Bengaluru office.
• What you'll be doing Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team.
• Prioritize documentation work across concurrent initiatives to meet release dates.
• Create end-to-end feature documentation for multiple engineering teams.
• These include developer content (API references and SDK/CLI/Terraform guides) and admin/product content (feature and configuration guides).
• Develop comprehensive product expertise through hands-on engagement to ensure documentation accuracy and alignment with customer workflows.
• Become an expert in the Information Development team’s guidelines, processes, and tools.
• Identify scope for improvement and suggest enhancements, including the use of Generative AI tools to increase productivity.
• Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.
• Minimum knowledge, skills, and abilities 7+ years writing documentation for Cloud or Enterprise products.
• Tools/Technologies : Oxygen XML Author, VS Code, Acrolinx, Git/GitHub, Jira, and Confluence.
• Framework: DITA, Markdown, OpenAPI, and API publishing platforms.
• AI Tools : Hands-on experience with Generative AI tools to enhance documentation quality and workflow productivity.
• Security/IAM domain knowledge (Okta or similar IDaaS).
• Track record of leading the documentation efforts independently for a launch.
• Strong technical fluency to read code and API specs and validate content firsthand.
• Experience writing for Developers, such as SDK, CLI, or API reference guides.
• Comfortable prioritizing and negotiating scope or timelines with stakeholders.
• Self-starter and a strong communicator (both verbal and written).
• Experience working with team members across different timezones.
• A team player who enjoys collaborating with different stakeholders.
• Experience working in a fast-paced, agile environment.
• Desired knowledge Familiarity with localization and translation best practices.
• Working knowledge of HTML, CSS, and JavaScript.
• Education Bachelor, Diploma or Masters degree in Technical Communications, Information Systems, or a related technical field, and equivalent work experience, is required for this role. #LI-Hybrid #P25446
• Location: Bengaluru [India]

About the employer

• Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
• Okta is seeking a Staff Technical Writer to lead documentation for major product launches, spanning both developer.okta.com (APIs, SDKs, integration guides) and the help.okta.com (admin/product guides).

Additional role details

• Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI.
• This work requires a relentless drive to solve complex challenges with real-world stakes.
• We are looking for builders and owners who operate with speed and urgency and execute with excellence.
• This is an opportunity to do career-defining work.
• We're all in on this mission.
• If you are too, let's talk.
• Reporting to the Manager of Technical Documentation, you'll quickly ramp up on the team’s guidelines and processes and set expectations with cross-functional partners on documentation deliverables.