CST - Associate - Bill Payments CST

Role overview

CST - Associate - Bill Payments CST at Paytm

Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.

Expectations/

Required qualifications

• Resolving day-to-day queries of the customers/merchants via call/chat.
• Oversee day-to-day management of campaigns and ensure brand consistency
• Ensure brand consistency in copy through tone, voice, and terminology
• Developing and implementing a timeline to achieve targets.
• Superpowers/ Skills that will help you succeed in this role:
• High level of drive, initiative, and self-motivation
• 1+ years’ experience in customer support
• Exceptional multi-tasking skills
• Strong problem-solving skills Educational Qualification: Any Graduate.
• Why join us 1.
• A collaborative output-driven program that brings cohesiveness across businesses through technology 2.
• Improve the average revenue per use by increasing the cross-sell opportunities 3.
• A solid 360 feedback from your peer teams on your support of their goals 4.
• Respect, that is earned, not demanded from your peers and manager

Employment details

• Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it.
• India’s largest digital lending story is brewing here.
• It’s your opportunity to be a part of the story!
• Location: Noida [Uttar Pradesh]

About the employer

• Paytm is India's leading mobile payments and financial services distribution company.
• Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
• Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
• CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.