CST - Associate - Social CST

Role overview

CST - Associate - Social CST at Paytm

Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.

Expectations/

Required qualifications

• Resolving day-to-day queries of the merchants via chat/call.
• Oversee day-to-day management of campaigns and ensure brand consistency.
• Ensure brand consistency in copy through tone, voice, and terminology.
• Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.
• Developing and implementing a timeline to achieve targets.
• Previous experience in team handling Chat/email Support.
• Superpowers/ Skills that will help you succeed in this role:
• High level of drive, initiative, and self-motivation
• 1+ years’ experience in social media escalations management
• Exceptional multi-tasking skills
• Strong problem-solving skills Educational Qualification: Any Graduate.

Employment details

• Location: Noida [Uttar Pradesh]

About the employer

• Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms.
• The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.
• One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
• Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.