PPSL - CLM & Growth Management - P4B(Experience : 6-9 yrs)

Role overview

PPSL - CLM & Growth Management - P4B(Experience : 6-9 yrs) at Paytm

We are looking for a strategic and hands-on Growth & CLM Leader to own growth for the Paytm for Business app across activation, engagement, retention and winback, with a strong focus on service/product journeys.

The role will build a data-led growth engine through analytics, experimentation, lifecycle marketing and AI/agentic automation, while leading a high-performing Growth & CLM team.

Responsibilities

• Own app growth across activation, engagement, retention, monetization and winback.
• Drive growth for key service/product journeys and optimize critical user funnels. -Build and scale CLM programs across onboarding, activation, engagement, retention and reactivation. -Drive experimentation, A/B testing, personalization and funnel optimization. -Leverage AI/GenAI and agentic capabilities to automate and improve growth and CLM. -Use customer data, cohorts and analytics to identify growth opportunities and measure impact. -Partner with Product, Engineering, Analytics, Marketing, Business and Operations teams to deliver growth charters. -Lead and mentor Growth Managers and CLM execution teams. -Establish strong growth metrics, dashboards and operating rhythms.
• Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal.
• Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be.
• We are the largest merchant acquirer in India.

Preferred qualifications and skills

• What We’re Looking For: -6-9 years of experience in Growth, Product, CLM, Consumer Internet or Fintech. -Experience in Tier-1 product/consumer internet/fintech companies; Tier-1 institute preferred. -Proven track record of driving app growth and lifecycle marketing at scale. -Strong understanding of growth funnels, retention, engagement, experimentation and CLM. -Hands-on experience with AI/GenAI/Agentic capabilities for growth automation. -Strong data orientation with excellent analytical and problem-solving skills. -Proven people leadership experience managing Growth and/or CLM teams. -High ownership, structured thinking and strong execution orientation. -Excellent cross-functional and stakeholder management skills.

Employment details

• Compensation: If you are the right fit, we believe in creating wealth for you.
• With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it.
• India’s largest digital lending story is brewing here.
• It’s your opportunity to be a part of the story!
• Location: Noida [Uttar Pradesh]

About the employer

• Paytm is India’s leading mobile payments and financial services distribution company.
• A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy.
• Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.