Product Management - Pi Agents - SMB (Experience : 5-9 yrs)

Role overview

Product Management - Pi Agents - SMB (Experience : 5-9 yrs) at Paytm

This role is for the SMB Growth Agents.

You will own product outcomes for growth-focused agents serving small and medium Indian businesses, taking them from capability to measurable business impact at scale.

Expectations/Requirements: 1.

Own the SMB Growth Agents roadmap end to end, from problem discovery to GTM and adoption. 2.

Define and own outcome metrics: merchant activation, campaign performance, incremental revenue, retention. 3.

Design agent experiences that self-serve SMB merchants can trust and use daily: onboarding, goal setting, autonomous execution, and clear reporting. 4.

Set and enforce a very high bar for UX and UI. 5.

SMB users have low tolerance for friction; the agent experience must be simple, vernacular-friendly, and mobile-first. 6.

Work with engineering and data science on agent architecture tradeoffs: latency, cost per merchant, guardrails, evals. 7.

Run structured experimentation to prove agent-driven lift over merchant self-managed baselines.

Strong B2C product experience; experience dealing with small to medium size Indian businesses is a plus. 3.

Sets a very high bar for UX and UI, with a portfolio of shipped experiences that demonstrate craft. 4.

Data driven decision making: fluency in analytics suites (Amplitude, Mixpanel, Clever Tap), SQL, and experiment design. 5.

Comfort with ambiguity and a 0-to-1 environment; bias for shipping and learning weekly Why join us: A collaborative, output driven program that brings cohesiveness across businesses through technology.

You will build one of India's first at-scale agentic AI products for businesses, with direct revenue accountability.

Preferred qualifications and skills

• Partner with sales, ops, and support to scale from pilot cohorts to the long tail Superpowers/Skills that will help you succeed in this role: 1. 5-9 yrs of Product Management experience, Tier-1 institute preferred. 2.
• Hands-on experience building AI native or agentic products is a strong plus; understanding of prompt design, evals, and agent orchestration preferred. 6.

Employment details

• Compensation: If you are the right fit, we believe in creating wealth for you.
• With 500 mn+ registered users, 21 mn+ merchants, and the depth of data in our ecosystem, we are in a unique position to build India's largest AI-led business growth story, and you can be part of it.
• Location: Noida [Uttar Pradesh]

About the employer

• Paytm is India's leading mobile payments and financial services distribution company.
• Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
• Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
• Pi Agents At Pi Agents, we are creating AI agents for businesses.
• We are building agents that help businesses of all sizes with their day to day challenges, across the full lifecycle: Acquiring, Servicing, Retaining, Upselling, and Supporting customers.
• We operate like a startup inside Paytm, shipping fast with a small, senior team.