Technical Consultant

Role overview

Technical Consultant at Orange Business

Preferred qualifications and skills

• Verint-specific administration or technical certification is highly desirable.

Employment details

• Location: NAVI MUMBAI [INDIA], MUMBAI [INDIA]

About the employer

• Join us at Orange Business!

Benefits

• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.

Additional role details

• Publication date : Oct 05, 2026, 12:00AM.
• We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
• Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.
• With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
• Technical Operational Role.
• Identify and Categorize the Incidents, Service requests & Change requests for the product which is logged by end user.
• First level Support on Verint Finance compliance recorder.
• End-user and OEM coordination over different communication mediums (mail/Phone/WebEx/TEAMS) and escalating within defined timelines.
• Key SPOC for.
• Identifying & categorizing tickets related to product from the initial information.
• Understand Business urgency & impact of issues.
• Assignment of priority to tickets as per the eligibility criteria.
• Route the tickets to correct assignment groups as instructed in SOP document.
• Search and reuse information from internal repositories.
• Daily pre-production checklist.
• Proactive & regular update to customer.
• Opening tickets with Third parties, Vendors and OEM on behalf of customer and follow up till closure.
• Schedule and Hosting WebEx/TEAMS meetings.
• Effective handling of request and incident as per ITIL framework.
• Acknowledge and resolve tickets within agreed SLA and perform necessary coordination with corresponding resolver group.
• Point to point coordination between customer unified desk and support teams to provide resolution.
• Take initiatives in learning, certifications & evaluating newproducts & Tools.
• First level Support to Verint Finance Compliance recorder solution.
• Proven experience troubleshooting technical issues.
• Driving technical knowledge transfers & awareness session on best practices within team by proper training session.
• Technical & Functional Skills & Certifications.
• Hands-on experience with Verint Financial Compliance / Recording solutions, preferably in enterprise or financial-services environments.
• Additionally essential knowledge of IP telephoney, Contact Center environment & Cloud infrastructure.
• Hands on experience (build and manage) on Verint Solutions.
• Strong understanding of Verint recorder architecture, including Recording Servers, Media Servers, Capture/Recording components, storage, databases and associated services.
• Experience supporting voice, screen and interaction recording, including recording policies, retention, quality and compliance requirements.
• Knowledge of compliance recording, call capture, search, playback, quality monitoring and audit requirements.
• Ability to troubleshoot recording failures, missing recordings, partial recordings, playback issues, search/indexing problems and recording-quality issues.
• Experience with Verint system administration, configuration, health monitoring and incident troubleshooting.
• Understanding of recording storage, retention policies, archival, storage capacity and data lifecycle management.
• Position will require to work in rotational shifts to support 24 * 7 operations /project assigments.
• Training/Certifications.
• Verint Recording / Verint Financial Compliance certifications or relevant Verint product training.
• ITIL (mandatory).
• You bring passion, energy, taste for exploration and adaptability.
• You seek the opportunity to expand your knowledge and develop new skills.
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: Training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Reward Programs: Employee Referral Program, Change Maker Awards.
• At Orange, only your skills matter.
• Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.
• Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.