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Lead Consultant - Cloud Systems

Orange Business · Gurgaon

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Collected role description

Role overview

Lead Consultant - Cloud Systems at Orange Business

Responsibilities

  • Maintain timely communication with customer support teams.

Employment details

  • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
  • Location: GURGAON [HARYANA] [INDIA], GURGAON [INDIA]

Application details

  • Attends CABs if there is a complex non-standard change impacting an application, a set of applications, a shared platform, or an infrastructure service is involved in Post Implementation Reviews.
  • Application Management.
  • Setup potential industrialization under application perimeter.
  • Ensure accuracy and availability of Application ID Cards in the repository.

About the employer

  • Join us at Orange Business!

Additional role details

  • Publication date : Sep 30, 2026, 12:00AM.
  • We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
  • Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.
  • With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
  • Technical Architecture and Design: Develop and maintain architectural blueprints and technical specifications for cloud system.
  • Solution Design and Implementation: Lead the creation and deployment of cloud solutions tailored to organizational needs.
  • Product Life-Cycle Management: Oversee the entire product lifecycle, from conceptual design through to end-of-life considerations.
  • Pre-Sales Support: Collaborate with sales teams to provide technical expertise during the sales process.
  • Roadmap & Release Management: Establish and manage the release schedule and product roadmap.
  • Level 3 Support: Provide escalated support and troubleshooting for complex technical issues.
  • Documentation and Knowledge Management: Create and maintain comprehensive documentation of cloud systems.
  • Knowledge Transfer: Facilitate knowledge sharing sessions and workshops to enhance team capabilities.
  • Communication and Collaboration: Foster strong working relationships between stakeholders, product teams, and clients.
  • Change Management.
  • Carries responsibility to ensure that Complex/Non-Standard Changes are completed within Specified Expected Timelines.
  • Roll out Major/Minor Releases for the application.
  • Organize Roll Out Plan for Installation on Weekends/as per the Change Approval.
  • Need to have complete and in-depth knowledge of application architecture and associated Platforms.
  • Improvise functionality, efficiency and availability of applications in scope.
  • Ensure reliability of Production Plans and knowledge of impacting interfaces.
  • Ability to handle escalations and outages for applications and keep accountability to achieve resolution at the earliest.
  • Customer Technical Documents.
  • Update ICOG’s and SOP portal with the latest documents.
  • Properly updating Knowledge Base Articles and Procedure Documents.
  • Maintain inventory and asset compilation where applicable.
  • You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
  • Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
  • Professional Development: training programs and upskilling/re-skilling opportunities.
  • Career Growth: Internal growth and mobility opportunities within Orange.
  • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
  • Reward Programs: Employee Referral Program, Change Maker Awards.
  • At Orange, only your skills matter.
  • Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.
  • Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.