ServiceNow - Senior Software Engineer

Role overview

ServiceNow - Senior Software Engineer at Orange Business

Responsibilities

• Develop/maintain code with good code quality, as per ServiceNow standards.
• Provide technical support during UAT and go live.
• Work proactively on code re-engineering if required and use Jira for enhancements & resolution of defects.
• Lead discussion with business analyst on evolution and production issues for assigned applications within defined SLA.
• Prepare and update development documents specially.
• Manage the software code using version control softwares.

Required qualifications

• Responsibilities . - Should prepare technical requirements for project. - Should deliver high quality of code. - Should participate in application evolution by contributing technical enhancement to the applications. - Should provide UAT support. - Should provide third level support to production issues from assigned application within defined SLA. - Should develop business as well as technical knowledge on the applications. - Should participate in project review meetings as and when required.

Preferred qualifications and skills

• Preferable knowledge on TSM module is an added advantage.

Employment details

• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Location: GURGAON [HARYANA] [INDIA], GURGAON [INDIA]

Application details

• Mentor and coach junior team members on technical and business knowledge of application(s).

About the employer

• Join us at Orange Business!

Additional role details

• Publication date : Sep 08, 2026, 12:00AM.
• We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
• Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.
• With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
• Job skills and certifications.
• The person should have live experience in web development along with hands on experience in Javascript, html5/css3, json, API integration and ServiceNow expertize.
• The person is good to have exposure to the ServiceNow ITSM or CSM service catalog and integration capabilities with ServiceNow.
• Skill Profile . - Strong technical skills in Service Bridge , API , other integration technologies Javascript, html5/css3, XML / json, API integration, and CMDB. - ServiceNow certification prefarable CSA and CAD. - Strong telecom background. - Strong troubleshooting skills on ServiceNow and capability to propose new solutions to business problem. - Ability to build up good user ergonomics based on new technologies like Web 2.0, HTML5/CSS3 etc.
• Key Accountabilities.
• Lead configuration & customization of ServiceNow CSM module along with integrations.
• Analysis of enhancements & defects as per business requirement.
• Ensure generic / reusable implementation of code being followed along with security measures.
• Key result / Decision areas (outcomes).
• Suggest and implement technical solutions for the requirements.
• Analyse quality of service and suggest improvements.
• Follow SDLC processesSupport regression and integration testing.
• Fix production issues quickly with code code practice.
• Experience. 6-9 years experience in software development of ServiceNow (preferably CSM module).
• Good level of practiced technical knowledge for ServiceNow evolution & integration.
• Certified Application Developer (required).
• Certified System Administrator or System Administration Advanced (preferred).
• You bring rigor, passion for challenges, and determination.
• You seek the opportunity to expand your expertise, achieve your goals, and thrive.
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
• At Orange, only your skills matter.
• Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.
• Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.