Senior Technical Consultant

Role overview

Senior Technical Consultant at Orange Business

Responsibilities

• Build and support of Microsoft TEAMS, AudioCodes SBC, including integration with IP PBX and third-party solutions.
• Analyze customer problems and formulates plans to implement to obtain resolutions.

Employment details

• Hands on experience (build and manage) on Microsoft UCC (On-premises, Hybrid and Online). ¿ Fully competent with Microsoft TEAMS with enterprise voice features, including the Teams/M365 admin center. ¿ PowerShell administration (creating and applying various policies, using CSV’s etc.). ¿ Exchange UM administration - Dial plan creation, Auto Attendant configuration, UM-enabling. ¿ TEAMS administration (licensing, calling plans, creating custom dial plans, creating and assigning various global and user level policies, building call flows, CQD etc.). ¿ Knowledge of AudioCodes E-SBC/vE-SBC, AudioCodes EMS/OVOC, AudioCodes Mediant Gateways and Analog Media Packs, including SIP trunk, routing tables, TLS/SRTP security profiles, and certificate management. ¿ Sound understanding of integration with Oracle SBC, AudioCodes SBC & other IP PBX devices. ¿ Experience with Microsoft Security and Compliance functionality within Office 365 a plus.
• Location: NAVI MUMBAI [INDIA], MUMBAI [INDIA]

About the employer

• Join us at Orange Business!

Benefits

• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.

Additional role details

• Publication date : Sep 28, 2026, 12:00AM.
• We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
• Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.
• With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. ¿ Operational Role.
• Serve as the primary contact for Build, configure, and provide day-to-day operational support for Microsoft Teams UCC solutions and AudioCodes SBC infrastructure across global sites, based on defined SOPs, ensuring immediate escalation to the L3 SME/competent authority to protect uptime. ¿ Implementation Role.
• Serve as the technical deployment owner for new implementations, migrations, and greenfield rollouts of Microsoft Teams Enterprise Voice and AudioCodes SBC infrastructure across global customer sites.
• Key SPOC for.
• Operational support for Incident, Change and Problem tickets involving Teams Direct Routing, SBC, SIP signalling, and call-routing issues.
• Microsoft Call Quality Dashboard (CQD) and Real-Time Analytics to investigate jitter, packet loss, and latency trends.
• Analyze SIP traces, ladder diagrams, and firewall traffic to isolate and fix call routing errors.
• Documentation and reporting — contributing to LLDs, SOPs, RUN BOOKs,configuration records & Knowledge management (KEDB).
• Functions as the primary liaison to third-party telecommunication providers for circuit outages, porting issues, and SIP trunk maintenance.
• Responsible of Systematic backup of all SBCs and storage in central repository.
• Participate in Change management, assess Risk and Impact; prepare and review change requests.
• Take initiatives in learning, certifications & evaluating new UC technology & tools.
• Support technical knowledge transfer & awareness sessions on best practices within the team.
• Rich hands-on experience of build, configuration, and troubleshooting of Microsoft Teams, and AudioCodes SBC (Mediant/vE-SBC), including SIP trunk, routing, licensing, firmware, and security configuration.
• Working knowledge of SIP, RTP/SRTP, and VoIP protocols, data networking, PSTN protocols, TCP/IP and Windows OS, along with structured voice troubleshooting methodology.
• Clear verbal and written reporting of technical issues and project deployment milestones to non-technical stakeholders.
• Discipline to manage ticket queues, meet defined response times, and prioritize operational tasks effectively.
• Proven experience troubleshooting and resolving network issues (QoS, jitter, latency, codec negotiation) impacting voice quality, in coordination with network/SD-WAN teams.
• Position will require to work in rotational shifts to support 24 * 7 operations/project assignments.
• You bring passion, energy, taste for exploration and adaptability.
• You seek the opportunity to expand your knowledge and develop new skills.
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Reward Programs: Employee Referral Program, Change Maker Awards.
• At Orange, only your skills matter.
• Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.
• Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.