Solution Expert

Role overview

Solution Expert at Orange Business

Responsibilities

• Ensure technical lead for the Design, deployment, and operational support of Contact Center Solutions.
• Analyze and Interpret business requirements to identify risks and design appropriate solutions.
• Collaborate with project team members to provide input, take scope of work and design specification.
• Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions.
• Coordinate Customer Acceptance Testing.

Employment details

• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Location: GURGAON [HARYANA] [INDIA], GURGAON [INDIA]

About the employer

• Join us at Orange Business!

Additional role details

• Publication date : Aug 25, 2026, 12:00AM.
• We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
• Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.
• With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
• Job Responsibilities.
• To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco contact center and ecosystem portfolio,you will be responsible for providing technical solutions to meet the various needs of our customer.
• Your involvement will be in full-life cycle of an implementation project, while interacting closely with the team & customer to meet specific needs throughout the project.
• Key Job Requirement & responsibilities-Design, BUILT and Operation.
• NICE CXOneACD.
• Omnichannel Routing.
• Proactive Engagement.
• Digital Channels.
• Reporting and Analytics.
• Quality and Performance Management.
• Develop IVR application consuming Web APIs.
• Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting.
• Custom Gadget development, modification agent desktop layouts custom screen popup.
• Cisco Webex Contact CenterDevelop IVR applications using flow designer.
• Troubleshooting: Knowing how to collect data, troubleshoot common issues (e.g., agent desktop disconnects, call recording issues), and debug system components.
• Produce HIGH- & Low-Level Design documents.
• Development of monitoring tool for contact center & Recording Eco system.
• Development automation tools which reduce human intervention, save effort and improve availability of product.
• You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
• At Orange, only your skills matter.
• Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.
• Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.