Customer Success Manager

Role overview

Customer Success Manager at Recruit CRM

In this role, you will work closely with cross-functional teams, including Customer Success, Product, and Engineering, to transform customer insights into impactful product features and solutions.

Required qualifications

• 2–5 years of experience in a customer-facing or Customer Success role within a B2B SaaS or consulting company.
• Excellent verbal and written communication skills.
• Strong articulation, organisational skills, attention to detail, and the ability to multitask in a dynamic, fast-changing work environment.
• Self-driven, proactive, and capable of taking ownership.
• Knowledge of Customer Success processes.
• Patience and strong active-listening skills.

Preferred qualifications and skills

• Proven work experience as a Customer Success Manager or in a similar role involving software implementation or the use of similar tools.
• Technical proficiency relevant to the product or service, including the ability to understand and work with its features and functionality.
• Selection process (online/virtual) Our selection process consists of multiple rounds designed to assess analytical thinking, research abilities, communication skills, presentation skills, and problem-solving abilities.
• Round 1: Presentation round – An assignment-based assessment to evaluate research abilities, presentation skills, and written communication.
• Round 2: Interview with the Senior Customer Success Manager and/or Associate Director.
• Round 3: Interview with the Head of Customer Success and the Head of People Success.
• Round 4: Final discussion with the CEO.
• Take the leap and grow your career with Recruit CRM, where curiosity, commitment to excellence, and creative problem-solving are valued and nurtured.

Employment details

• Company Overview Recruit CRM is one of the very few fully bootstrapped, remote SaaS companies to have scaled to over $11 million in Annual Recurring Revenue (ARR).
• Fully remote: Work from anywhere with complete location flexibility.
• Performance-driven growth: The top one-third of our team has consistently received annual salary hikes of 30% or more over the last five years.
• Location: Remote
• Working hours: Monday to Friday, 12 PM to 10 PM IST (42.5 working hours per week)
• Number of positions: 2 (APAC and Europe) What you will do
• Manage key customer accounts, including account renewals.
• Onboard new customers, help them set up their workflows, and train their users.
• Understand customer needs and align solutions to help customers achieve their goals.
• Advise customers on best practices and relevant business KPIs based on their business size.
• Host regular online sessions with customers to understand their needs, discuss product adoption, and identify opportunities for growth.
• Identify customer risks and recommend appropriate solutions.
• Advocate for customer needs and collaborate with the Product Team on future updates and improvements.
• Location: Pune [India]

Application details

• We power over 2,000 Executive Search and Recruitment firms across 100+ countries, with corporate entities in the US, Ireland, India, and Dubai.

Additional role details

• We have been profitable every year since our inception and are currently growing at over 40% year-on-year, with a 30% annual profit margin.
• This allows us to invest in our technology and people for long-term growth.
• We are ranked #1 in our category by Gartner and have an outstanding rating of 4.9/5 on Capterra and G2.
• Discover more about us at www.recruitcrm.io.
• Why join us?
• Annual retention bonus: An additional revenue-linked bonus ranging from 20% to 100% of fixed salary, awarded to the top-performing 50% of employees every December.
• Learning and development: Company-sponsored programs to support continuous learning and professional growth.
• Annual retreats: Enjoy 3–5 day company-wide retreats at premium 5-star resorts and hotels.
• Comprehensive insurance: Full insurance coverage for your well-being.
• Global exposure: Opportunity to work directly with business owners across Europe.
• Current opening We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as a Customer Success Manager (APAC & Europe).