Technical Support Manager
Scalefusion · Pune
Collected role description
Role overview
Technical Support Manager at Scalefusion
Employment details
- Location: Pune [India]
Additional role details
- Technical Support Manager responsible for leading multi-channel support teams (chat, email, and phone), managing escalations, and providing technical leadership to ensure customer success.
- Drives KPI-based performance, process optimization, and data-driven decision-making to deliver exceptional customer experience.
Collected experience requirement
14+ years