Forward Deployed Engineer

Role overview

Forward Deployed Engineer at Shipsy

Where the role sits You work in a small team led by an Engagement Manager, alongside a deployment strategist and a support and training lead.

Employment details

• Location: Gurugram [India]

About the employer

• The Forward Deployed Engineer is one of the highest-leverage technical roles at Shipsy.
• It's an engineer who lives in the customer's operations, understands their world better than most of their own employees, and makes Shipsy work for them personally.
• SAP, Oracle, TMS, WMS, custom legacy systems — whatever plumbing it takes to make Shipsy the system of action inside the customer's stack.
• Shipsy is the logistics platform behind some of the largest enterprise supply chains in the world.
• Carriers, post and parcel operators, retailers, and FMCG companies use us to plan dispatch, run operations, settle invoices, and handle exceptions at global scale.
• Where we are going.
• Most enterprise logistics still runs on spreadsheets, legacy ERPs, and tribal knowledge.
• We are replacing that with software that uses AI where it actually helps.
• Logistics is a multi-trillion-dollar industry that has been under-served by software for decades.
• We are changing that.
• The scale today: - 150+ enterprise customers across 30+ countries - 5 billion+ shipments processed annually - 240+ carrier integrations - 7 global offices — Gurugram
• Bengaluru
• Dubai
• Riyadh
• Sydney
• Amsterdam
• Singapore - 300+ team members Who we run: Aramex (65 countries, 18,000+ drivers, $27M annual savings delivered)
• Heineken (2M+ trips in Brazil)
• LATAM Cargo (Latin America's largest airline group, $12B+ annual revenue)
• Qatar Post (powers mail to 200+ countries)
• Post Luxembourg (50%+ market share, $5M+/year savings)
• Teleport (80% of Southeast Asia's air-logistics network)
• plus DPD, Smiths News, Apollo Pharmacy, argenx, Flipkart Minutes, Swiggy Instamart, and hundreds more.
• Backed by $35M+ in venture capital from Peak XV Partners , A91 Partners , Info Edge , and others.
• Featured in the Gartner Magic Quadrant .
• SOC 2 Type II , ISO 27001 , and GDPR compliant. 99.7% uptime SLA.
• Trajectory. 50x revenue growth since 2020.
• Building toward $100M ARR and a public listing .
• We are still a startup.
• Our real scale-up began in 2020 — and we have grown 50x since.
• Early enough that every senior hire shapes the next decade of the business.
• You are not joining a steady-state organisation with everything figured out.
• You will build the playbook, lead the work, and own the outcome — with the speed and agency of a startup and the scale of customers most startups never touch.
• If you want to be the engineer who ships what a multi-billion-dollar logistics company actually runs on — not the engineer who ships a feature nobody uses — this is the role.

Additional role details

• The thesis is simple: the engineers closest to the customer's real problems, with the most context, build the fastest and most valuable things first.
• What you build for one customer becomes the blueprint for what our platform productises for everyone.
• You're embedded inside one of our strategic enterprise customers, paired with a deployment strategist, reporting to an Engagement Manager.
• You configure Shipsy to the customer's reality, build the integrations that make it usable, and ship the agent workflows that make it transformative.
• This is not an engineering role that sits in a squad shipping tickets.
• What you'll own Configuration.
• Translate Shipsy's platform into a working implementation for your customer — orchestration flows, business rules, pricing logic, operational workflows.
• Integrations.
• AI agents.
• Design and deploy dispatch copilots, invoice reconciliation agents, and operational decision layers on Shipsy's agent platform.
• Ship what the customer needs, fast.
• Go-live.
• Own the technical path from pilot to production.
• When the integration breaks at 2am, you're the one accountable — not a platform team two time zones away.
• Pairing with your strategist.
• The deployment strategist frames the problem; you build the solution.
• Debate, push back, sharpen each other.
• Neither works in isolation.
• Product feedback.
• Every configuration you ship is a product signal.
• What you build this quarter is what our platform team productises next quarter.
• Scaling yourself.
• Use AI tooling aggressively.
• You should be the person on the team who has automated more of their own work than anyone else.
• Who we're looking for We hire two complementary profiles.
• Both are valid; the mix depends on the account.
• Profile A — Engineering-deep.
• Strong software engineer from a high-growth technology company.
• IIT / NIT / BITS or equivalent. 3+ years of production engineering.
• Comfortable with ambiguity, comfortable owning a customer relationship, comfortable working without a PM spec.
• Profile B — Transformation-deep.
• Ex-MBB, GCC banking, or equivalent experience managing large-scale enterprise change programmes — with strong technical curiosity and hands-on AI fluency.
• Not the engineer who shipped the backend, but the person who figured out why the backend needed to be rewritten.
• Across both profiles, we're looking for: Entrepreneurial instinct.
• You've founded something, owned a business unit, or driven a significant initiative end-to-end.
• You take accountability without being asked.
• You use AI tools in your work.
• Claude, GPT, agent frameworks.
• We'll ask what you've actually built, not what you've read about.
• Technical credibility.
• You can work directly with APIs, data pipelines, and agent configuration.
• You can read unfamiliar code, stand up infrastructure, and debug production issues.
• Complex stakeholder management.
• Equally effective in an executive conversation and a ground-level operations environment.
• Structured problem-solving.
• First-principles thinker who decomposes ambiguous problems into clear, sequenced, actionable plans.
• Tier-1 education.
• IIT / NIT / BITS / equivalent, or top international institution.
• You report to the Engagement Manager on your account, with a dotted line to the regional Senior Director, Growth Strategy for career development.
• Your day-to-day is set by your customer's needs, not by a central engineering sprint.
• Travel to customer site is expected — typically 30–50% of your time, sometimes more during go-live.
• When not on-site, you're in our Gurugram office with the other forward deployed engineers, peer-reviewing each other's configurations and comparing patterns across accounts.
• The progression path is clear.
• Senior forward deployed engineers become Engagement Managers.
• Exceptional ones carve out a platform area of their own and move into our product engineering team.
• A subset move onto the AI platform team as agent engineers.
• This is the single largest source of senior technical talent we expect to develop over the next three years.