Senior Engineer System

BMC On-Premise L2 Only JD - Client Location Job Description - BMC Remedy ITSM On-Premise L2 Engineer & Server /OS administration Role: System Admin to Tools & Application specialised to Manage and administration of BMC Remedy ITSM platform Client Location: Madhapur ( Hyderabad ) Preferred , other location Belapur Navi Mumbai Work Mode: 247 as per customer calander Experience:3 - 7 Years Type: Full-Time Shift: 24"7 Rotation *About The Role: We are looking for an associate with experience in BMC Remedy On-Premises for our client. Resource will be deployed at client location and will be responsible for day-to-day support, administration and operational stability of BMC Remedy ITSM 20.x On-Premise platform. 1. ITSM Application Support [On-Premise] - Provide support for BMC Remedy ITSM Suite at client location - Incident, Change, Problem, SRM, CMDB, Asset, Knowledge, MyIT.

• Troubleshooting of AR System - http://arerror.log , http://armonitor.log , Email Engine logs, Mid-Tier logs.
• Restart of Remedy services - AR Server, Mid-Tier, Email Engine as per SOP.
• Manage tickets - L2 queue, assign, resolve within SLA, RCA documentation. 2. Administration Activities - User & Access Management - People form, User form, Support Groups, Permission Groups, Functional Roles.
• Foundation Data Management - Company, Site, Organization, Location, Operational Catalog, Product Catalog.
• SRM Management - SRD troubleshooting, PDT/AOT issues, Approval chain issues, SR stuck issues.
• Email Engine & Approval Engine monitoring and troubleshooting. 3. CMDB & Jobs Monitoring - CMDB activities - CI creation/deletion, Relationship, CI data fix, Reconciliation Job monitoring.
• Monitor and rerun failed jobs - Reconciliation, Normalization, Atrium Integrator jobs.
• Atrium Integrator / Data Management - Job failure handling, data load error fix.[Spoon] 4. Client Coordination - Direct interaction with client IT team, end users, and Infra/DBA team at client site.
• Coordinate with Product team for bug fixes / enhancements - Provide logs & details.
• Daily health check report, SLA report to client.
• Minimum 3+ Years in BMC Remedy ITSM On-Premise version - 20.02 / 21.05 - Strong hands-on ITSM 7.6.04 / 8.1 / 9.x - Incident, Change, Problem, SRM, CMDB - Good knowledge of AR System Architecture - AR Server, Mid-Tier, Email Engine, Approval Server on Windows / Linux On-Premise setup - Foundation Data, People, Support Group, Approval Mapping, Email Configuration - Log Analysis - AR System logs, Email logs - SQL basics - SQL Server / Oracle queries for data fix - ITIL Process knowledge - Immediate Joiner / 15 Days Notice Preferred Education: B.Tech / BCA / MCA/ Graduate