Engineer-Network Projects

Key Responsibilities: - Monitor network performance and respond to alerts and incidents.

• Troubleshoot and resolve basic network-related issues (LAN/WAN, Wi-Fi, switches, routers).
• Perform routine maintenance and health checks on network devices.
• Assist in the installation and configuration of network hardware and software.
• Maintain accurate records of support requests, solutions, and system changes.
• Escalate unresolved issues to Level 2/3 support or network specialists.
• Collaborate with the helpdesk team to support users with connectivity issues.
• Follow ITIL-based support processes and adhere to organizational SLAs.

Required Skills & Qualifications: - Bachelor's degree in Computer Science, IT, or related field.

• Basic understanding of TCP/IP, DHCP, DNS, and subnetting.
• Familiarity with network devices (routers, switches, firewalls).
• Knowledge of network monitoring tools (e.g., PRTG, Nagios, SolarWinds) is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Strong communication and documentation skills.

Preferred Certifications: - Cisco Certified Network Associate (CCNA) Working Conditions: - May require shift work or on-call support, including weekends or nights.

• Occasional travel to branch offices or data centers may be necessary.