Associate Director of Operations

Role overview

Associate Director of Operations at SolarSquare

Employment details

• Location: Pune [India]

About the employer

• Energy: At SolarSquare we are building the Home-Energy brand of future India.
• We help homes switch to rooftop solar and move away from traditional coal electricity.
• We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.
• In 3 years we have scaled to become the leading residential solar brand in India.
• We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar.
• We are looking for leaders to join us in this mission.
• Know us a bit better through these links: Techcrunch SolarSquare article Elevation - Podcast with SolarSquare Founders Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues The Climate Conversations ft Solar Square Elevation Capital - SolarSquare As Associate Director - Operations, you will own operational performance across a defined region/cluster, working closely with the AVP Operations to translate business priorities into high-quality, predictable execution.
• You will lead teams and vendor networks while driving Installation, Commissioning, TAT, Quality, Safety and Customer NPS .
• Key Responsibilities 1.
• Business & Operational Performance Own regional Installation and Commissioning targets and ensure timely achievement.
• Drive monthly and quarterly business plans, supported by daily performance reviews.
• Identify operational bottlenecks and implement corrective and recovery actions.
• Track operational performance through data, dashboards, and key metrics. 2.
• Team Leadership & Development Lead and develop city-level and cluster operations teams.
• Build a strong second line of leadership through coaching and mentoring.
• Define clear OKRs, establish accountability, and drive team performance.
• Build high-performing teams with a focus on capability development and retention. 3.
• Operational Excellence Standardize operating processes across the assigned region.
• Improve productivity, process adherence, and execution efficiency.
• Leverage technology and data to improve operational planning and execution.
• Drive continuous improvement initiatives across regional operations. 4.
• Customer Experience, Quality & Safety Ensure installation quality, safety compliance, and adherence to TAT.
• Improve Customer NPS and proactively manage customer escalations.
• Identify quality and service gaps and implement corrective actions.
• Maintain a strong focus on customer satisfaction throughout the installation journey. 5.
• Vendor Management Manage installation partners and ensure adequate workforce and operational capacity.
• Monitor vendor productivity, installation quality, and TAT adherence.
• Drive vendor performance improvement and accountability.
• Build a reliable vendor network to support regional business growth. 6.
• Cross-Functional Collaboration Collaborate with Sales, Supply Chain, Customer Experience, Quality, Finance, and Product teams.
• Resolve cross-functional bottlenecks affecting operational execution.
• Support the AVP – Operations in scaling regional operations.
• Implement company-wide operational initiatives and process improvements.