Customer Experience Executive

Role overview

Customer Experience Executive at SolarSquare

Preferred qualifications and skills

• use of AI tools for summarisation and pattern spotting. ➢ Experience required–
• 1 – 4 years in Sales / Customer Experience / QA / Sales Training Field sales / inside sales7
• Experience handling and managing customer complaints Customer Experience / CX roles
• Call quality analysis (BPO/EdTech/Insurance/Hospitality) Salary (as compared to industry standards) (4-5LPA)

Employment details

• Location: Bangalore [India]

About the employer

• –
• SolarSquare is India's most trusted and fastest growing residential & commercial solar company.
• Our aim is to simplify solar for families looking to make the switch.
• We are a D2C residential solar brand - we design, install and finance rooftop solar systems for homes across India.
• We are reimagining Home Energy with our rooftop solar solutions.
• We want to raise the bar for the industry and become India’s #1 new age solar brand.
• Join us to become a part of the clean energy revolution of India, contribute to making SolarSquare India’s leading Home-Energy Brand and grow with us. https://www.solarsquare.in/ ➢ Job description / Responsibilities –
• As part of the training, observe on site sales in person or via recordings
• Evaluate adherence to process, conversation & experience quality, and overall pitch effectiveness across the field sales team
• Regularly review and help optimize calling scripts based on customer response patterns, business objectives, and campaign changes.
• Speak with customers post-meeting to capture key questions, objections, and concerns - translating these into practical FAQs and coaching points the sales team can use daily
• Identify frequently missed behaviours and gaps in communication, and work with sales / training teams to improve pitch quality
• Act as a bridge between customer feedback and the sales team — sharing insights in a constructive, growth-oriented way
• Highlight best practices from high-performing consultants and use them to
• continuously refine scripts and processes
• Track the impact of coaching interventions over time by monitoring changes in consultant behaviour, pitch quality, and customer response — measuring what is and isn't working
• Monitor how consistently consultants are communicating key product value propositions ➢ Skills Required–
• Empathy and emotional intelligence
• Observational sharpness (reading tone, intent, customer signals)
• Communication & Listening Skills
• High attention to detail - Pattern Recognition
• Stakeholder management
• Strong analytical ability with the capacity to interpret data, identify trends, and present findings in a clear, numbers driven format