Relationship Manager Trainee

Role overview

Relationship Manager Trainee at SolarSquare

At SolarSquare, the Relationship Manager team plays a crucial role in delivering an exceptional customer experience.

As a Relationship Manager Trainee, you will become the primary point of contact for homeowners after they purchase a rooftop solar system.

Your role is to guide customers through every stage of their solar journey while ensuring transparent communication and seamless coordination with internal teams.

This role is customer-facing, relationship-driven, and process-oriented, and it is based entirely in our Pune office.

Responsibilities

• Own the end-to-end customer journey after a rooftop solar system purchase.
• Provide clear and proactive updates on installation milestones and timelines.
• Handle customer queries with empathy, professionalism, and patience.
• Identify and resolve potential issues early to ensure high customer satisfaction.
• This role requires individuals who are comfortable handling frequent customer conversations and maintaining consistent communication while following structured processes.
• All selected candidates join as Relationship Manager Trainees.
• Who We’re Looking For We welcome candidates from any academic background who enjoy interacting with people and solving real customer problems.
• Strong candidates typically demonstrate:
• Excellent verbal communication skills
• Comfort communicating in Hindi and English
• Additional regional language proficiency is a plus
• Strong ownership and accountability
• Ability to remain calm and patient in customer conversations

Employment details

• Location: Pune (Work From Office – Mandatory)
• Work Schedule: 6 days a week
• Working Hours: 10:00 AM – 7:00 PM
• 0-3 years of experience in customer facing roles
• Location: Pune [India]

About the employer

• Relationship Manager (Trainee) - SolarSquare
• SolarSquare is India’s most trusted and fastest growing residential and commercial solar company.
• We are a direct-to-consumer rooftop solar brand that designs, installs, and finances rooftop solar systems for homeowners across India.
• Our goal is to make solar simple and accessible for Indian families while building the country’s most trusted home-energy brand.
• By joining SolarSquare, you become part of a mission to accelerate India’s transition to clean energy.
• Website: https://www.solarsquare.in/