Experience Store Manager

Role overview

Experience Store Manager at SolarSquare

Lead and manage the overall operations of the SolarSquare Experience Centre.

Drive customer walk-ins to conversions, ensuring a seamless and premium in-store experience.

Manage and mentor a team of Experience Leads for improved customer engagement and sales effectiveness.

Act as the bridge between customers, on-ground teams, and the central team to drive revenue, insights, and operational excellence.

Play a key role in expansion planning, including identifying new locations based on footfall and market potential. 🔹

Responsibilities

• Store Management & Operations: Oversee daily operations to maintain a high-standard customer experience.
• Ensure proper store infrastructure, including security, hygiene, maintenance, and ambiance.
• Manage kiosk coordination, in-store events, and BTL activities.
• Team Leadership: Lead, train, and coach the Experience Leads on customer service, sales approach, and performance goals.
• Conduct regular sales reviews, team huddles, and development sessions.
• Foster a target-driven, high-energy work culture.
• Customer Experience & Lead Conversion: Monitor and improve the lead conversion funnel from footfall to deal closure.
• Support the team in handling customer escalations and closing high-value deals.
• Coordinate with the operations team for timely scheduling of Design Evaluation Visits (DEVs).
• Sales Performance: Track and analyze key metrics: store footfall, conversion rates, and revenue generation.
• Implement strategies to optimize sales and improve store performance.
• Execute local initiatives to boost visibility and lead inflow.
• Strategic Expansion & Reporting: Scout new potential store locations using audience insights and traffic data.
• Provide data-backed insights and reports to the central team.
• Highlight on-ground challenges and opportunities to improve product, process, and customer experience. 🔹 Qualifications & Skills Must Haves: 5+ years of experience in retail sales & store management.
• Strong team leadership and performance coaching abilities.
• Experience in CRM tools, sales funnel tracking, and data-driven decision-making.
• Excellent communication, customer service, and problem-solving skills.
• Demonstrated ability to meet targets and drive high-conversion store environments.

Preferred qualifications and skills

• Background in solar, real estate, financial services, or premium consumer goods.
• Hands-on exposure to BTL marketing, in-store events, and customer activations.
• Passion for renewable energy, sustainability, and impact-driven work.

Employment details

• Location: Nagpur [India]

About the employer

• Energy: At SolarSquare we are building the Home-Energy brand of future India.
• We help homes switch to rooftop solar and move away from traditional coal electricity.
• We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.
• In 3 years, we have scaled to become the leading residential solar brand in India.
• We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar.
• We are looking for leaders to join us in this mission.
• Know us a bit better through these links: Techcrunch SolarSquare article Elevation - Podcast with SolarSquare Founders Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues The Climate Conversations ft Solar Square Elevation Capital - SolarSquare 🔹