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Technical Support Engineer / IASM

Sutherland Global · Hyderabad

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Collected role description

Role overview

Technical Support Engineer / IASM at Sutherland Global

The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets.

The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.

Responsibilities

  • Provide technical support via calls, email, and ticketing systems
  • Communicate effectively with customers and resolve issues
  • Analyze and troubleshoot application, database, and infrastructure issues
  • Execute SQL queries and scripts for data analysis
  • Use SQL Profiler to diagnose performance issues
  • Handle database scripts and index-related troubleshooting
  • Troubleshoot Windows OS issues including third-party driver problems
  • Analyze logs using Event Viewer
  • Manage Windows services using services.msc
  • Understand server concepts and types of servers
  • Create and manage Active Directory accounts
  • Perform password resets and account unlocks
  • Document issues and resolutions

Required qualifications

  • 3+ year of experience in Technical Support / Application Support
  • Strong SQL knowledge including queries and SQL Profiler
  • Good understanding of databases, scripts, and indexes
  • Hands-on Windows OS troubleshooting experience
  • Knowledge of Active Directory administration
  • Excellent verbal and written communication skills
  • Comfortable speaking with customers over calls

Employment details

  • Location: Hyderabad [TS] [India]

About the employer

  • At Sutherland we are a group of energetic and driven individuals.
  • If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!At Sutherland we are a group of energetic and driven individuals.
  • If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Additional role details

  • Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.

Collected experience requirement

3+ year